Event Reminder Emails Not Sending & General RSVP Questions
I’m starting a new ticket because I stopped getting responses on the my previous ticket. It got to a point where I was literally begging for someone to respond to me and offering to pay for premium support, if such a thing exists, and yet no one has responded in more than two business days. In that ticket, I was told that some of things I was asking for help with were “feature requests,” so just to clarify, everything in this ticket pertains to either, a) a current feature of the RSVP and/or Reminders add-on that is not working correctly, or b) a question about a current feature of the RSVP and/or Reminders add-on. My order numbers are 27954 and 28534. I am not above begging once more–please, please, please could someone help me with this? I am desperate to get the reminders working at the very least.
- The Reminders do not send to guests that have RSVPd. It appears that new cron events are not being created for them (at least not for all of them). My email is configured to send via the gmail API using Oauth 2, and this works well with the confirmation emails–they go through just fine. When I go into Tools > Cron Events and run one of the reminder crons that did get created, that email sends correctly as well. It’s just that for some reason it is not creating them for every event, or possibly that it is not recognizing the trigger time? I’m not sure.
- Once this is working, I have a question about how the reminders work in general: If a user has RSVPd to an event, and then the time of the event gets changed, will the reminder time be updated as well? In order to receive the reminder email, would the user have to RSVP again after the time was updated?
- With “allow RSVPing to past events” set to no, once the event time passes, RSVPing is disabled, as expected. However, if I update the time of the event to a future time, the ability to RSVP never comes back.
- What bit of code do I need to hide an additional field on the RSVP form and keep it hidden from the user and set its value to {event-name}?
- When pulling the RSVP post data into Zapier, I notice that E ID (which corresponds to the name of the event that the user RSVPd to) is a different number than the ID number assigned in the Event post for that corresponding event (e.g., in my Event post, the ID is 1687, but in the RSVP post, the E ID is 2098, even though both posts reflect these numbers as the name of the event). I want to use Zapier to pull the name of the event from the RSVP post to into MailChimp, and it looks like I can, but only as the E ID, not as the text name of the event. It would be fine to assign the text value later in MailChimp, even if I had to do it manually, but I don’t know how to figure out which event names go to which E IDs when the E ID on the RSVP post doesn’t match the ID on the Event post. And I know it would be easier to just have Zapier send the text name of the event rather than either of these ID numbers, but for some reason, WordPress isn’t communicating the text name, only the ID number, so that’s not an option.
- Feb 22,2018 AT 11:26PM - 5 years ago
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Feb 26,2018 AT 7:47AM -
Posted 5 years ago
- #67403
Hello again- I am very sorry for the delay- we have had a major issue that has been fixed on one of our addons – all good now – however it took us away as there were hundreds of customers effected but now all is well
1: so you are right the rsvps are not sending- (they are not sending on my own site as well) I will alert Ashan to this (he is the creator)- I need this sorted asap as well- its holding back my own website launch
2: Reminders are based on the first save of the event- so if you change the date later- your reminders will send based on the first save (if that makes sense)
3:
4: Please explain why you wish to do this- its not currently a thing with the rsvp form but if we understand why then we may be able to figure an alternative
5: zapier integration is not within the scope of this helpdesk you would have to send a customization request, however that being said
event post ID is not the same as RSVP IDif you go here: https://www.loveyourblock.com/wp-admin/edit.php?post_type=evo-rsvp
you will see all the rsvps for all events and those going to the same event all have different rsvp IDs
I will alert Ashan to this to answer number 3, and give a little bit more info for number 5 and get the fix for the reminders
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Feb 26,2018 AT 4:50PM -
Posted 5 years ago
- #67495
Thanks for the response. I now have a new deadline to get everything working in less than two weeks, and I’m optimistic that we can resolve some of these things quickly.
2. I understand your answer, but it is not practical in the real world. Sometimes event times will need to change, and it makes us look very unprofessional to have to ask everyone to go back and submit an RSVP again. I really hope there is some fix for this, because if there’s not, I don’t think I can use EventOn at all.
4. I was just trying to come up with my own workaround to get my RSVPs from WordPress into AirTable, and once they are in Airtable, I need to know which event they RSVPd to so I can make sure they are categorized correctly. It seems no matter which service I use to call WP’s API, it is only sending the EventOn RSVP numbers, not the names of the events (and the numbers don’t help me because they’re all different, even when they’re for the same event–I understand why it needs to be this way, I just need to also get the event name into Airtable). This basically applies to item #5 as well. I was just trying to come up with my own customization instead of having to bother you guys with it.
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Feb 26,2018 AT 5:40PM -
Posted 5 years ago
- #67501
If the times change but not the date then reminders will still trigger based on the older times- so if you change the start time from 10:30am to 12:20pm and you have set the reminder to go 24 hours before the start date the reminder will still go out approx 1 day before the event give or take a few hours
If you get a bunch of people to rsvp for an event and change the date of that event-you may get a bunch of people who rsvp’d for an event on 1 day but can’t make the new date (I am in the corporate events market – I know events) so what do you do? you are going to tick off your customers by changing dates. they will have to go back in and redo their rsvp eventually you’ll get a reputation for changing dates and as a result people wont rsvp until the last minute because the date changes.
If your event is based on “you need at least 20 people for this event to go ahead”- there is the option within the rsvp settings on the event itself
You can download the attendees list and add them yourself if you need to for the new date- (not the best idea but it is possible) but if you are simply changing a time – then I wouldn’t be too worried about a reminder being sent a couple of hours earlier or later than your new start time.
(my own 2 cents) this is an idea with no idea how to implement it. But if you are zapier savvy then perhaps you have a better chance at doing this than me (because I don’t know zapier at all)
as for 4- if you were to put the effort in to zapier, once again I would look for sms over email. email gets into spam filters where as sms does not- for my own needs I would prefer unblockable sms reminders over email reminders. but thats me and your real estate clients may want email
https://blog.burstsms.com.au/sms-marketing/2018/1/10/burst-sms-now-integrates-with-1000-web-tools-through-zapier?platform=hootsuite
its an idea only of course and I have no idea how you would use zapier to intergrate with rsvp. (I use burst sms for a website signup on my site- and they send me a newsletter which is how I got that link)In any case lets hope that Ashan come on board ASAP and gets you the fixes for the reminders addon (and that will fix my own site as well)
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Feb 27,2018 AT 1:19PM -
Posted 5 years ago
- #67629
I dont have much time on support so let me address to the point.
#1. I have been testing and if the events time + reminder adjustment is less than current time meaning the reminder happening time is past, reminder cron jobs will not create. Otherwise I have been able to create cron jobs just fine.
in eventon settings you can do to …./wp-admin/admin.php?page=eventon&tab=evcal_rs&task=logs#evors_reminders and see the log of all reminder activities.
#4 disable the form fields to hide them.
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Feb 27,2018 AT 1:24PM -
Posted 5 years ago
- #67632
#3 I am not able to replicate works fine for me.
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Feb 27,2018 AT 1:51PM -
Posted 5 years ago
- #67638
@infotainerdave
I’m sure you have a good understanding of the type of events that you do in your line of work, but you do not have a good understanding of mine, so, respectfully, I am asking for tech support to do the things I need to do the way I need to do them, not advice on how to run my business or my events. I’m really trying to not sound too upset or be rude, but frankly, your response was condescending and not at all helpful. And yes, SMS reminders would be wonderful, but that’s not a feature offered by EventOn at this time, so instead, I’m trying to get tech support for the features EventOn *does* offer, which is email reminders. I’m more than willing to find my own workarounds, and I understand that you can’t support Zapier–that’s why I didn’t ask for support with Zapier, I asked how to put a field on a form that I could set with default information that I need but that the customer would never see.
To that point, @Ashan Jay, in #4, I am not asking how to disable a field simply to hide it. I need the field to be active and filled with some default information that I control on a per event basis, I just need it to not be visible to the customer. I’m simply trying to do this in an effort to get the WP API to export the information so I can use it elsewhere to manage my data.
Regarding #1, is there a way to get EventOn to refresh on its own and create or re-create cron jobs as needed? Further, it seems logical that if an event time is updated, the reminder cron job should update as well. I’m not saying time changes will happen all the time, but it does happen. Even a pop up when an event time changes asking if you’d also like to update the reminder time would be perfectly fine.
Thank you for your help.
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Feb 27,2018 AT 5:31PM -
Posted 5 years ago
- #67695
Unfortunately a Hidden field that pulls the event title (or any info) would require customization – I am sorry to say its not within the scope of the helpdesk to modify it
In the backend you might be able to simply change the field to be hidden but to pull info on a per event basis would require a lot of tinkeringWe are testing the new reminders right now
Cron
So currently it uses wp-cron which relies on people being on the site for the cron to triggerthere are ways to change wp-cron to full server cron
for example – I use siteground as my host and they have this article https://www.siteground.com/tutorials/wordpress/real-cron-job/ other hosts have their own way- depends on who you are hosting with
heres another one http://support.hostgator.com/articles/how-to-replace-wordpress-cron-with-a-real-cron-job
server cron will trigger when you set it (every 30 minutes for example) some hosts allow every 5 minutes some every 60.
time change reminders
These are all great ideas, and down the track will most probably be implemented, but they are not currently part of the reminders addon.If the time changes- you are best to send an email using the built in email sender to alert those who have rsvp’d to the event that the time has changed of course but the reminders currently send based on the first save
when you do change the times- how big a change will they be? are we talking minutes hours- or the difference between morning and evening or are you changing days?
this will help us think of possible solutions -
Feb 28,2018 AT 8:47AM -
Posted 5 years ago
- #67841
Thank you for the response. For the cron, I had also found an article like the one you suggest and figured out how to get my site to refresh through bluehost so that the cron jobs are triggered even if there isn’t traffic on my site at that moment, so that part should work OK. But right now, not all the cron jobs are being created, or they’re being created incorrectly. For example, I discovered that I have 19 events active, but only 18 cron jobs for them. I started trying to match up the ID numbers and discovered that #1974 has 3 cron jobs (even though it is only set to have one reminder), but #1975 has 0 cron jobs. I’m including screen shots. There are also others missing or duplicated. It seems like cron jobs are maybe getting deleted if I have made a change to which reminders should apply to the event, but I’m not sure if that’s true. I tried to figure out a pattern, but I’m not confident in my findings. Here is a list:
Missing cron jobs for:
* Fishtown (second one) #1971
* Point Breeze (second one) #1972
* West Philly #1745
* Fishtown (first one) #1744Multiples for:
* Point Breeze (first one) #1687
* Art Museum/Fairmount #1974As for the time changes, the most likely scenario for me is changing the day of the event due to inclement weather or something like that. In that case, it might seem like you couldn’t possibly make a change like that without asking everyone to RSVP again, but in my case, many of the attendees are recurring guests, and many of them want to come regardless of what day it is happening, but they don’t want to have to go update their RSVP just to confirm that they’re still coming. And it is troublesome for me to have to create it as a new event in that scenario just to get a new cron job to be created. I can manage it for now, but at least having the option to have the reminder time update with the event time would be really nice.
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Feb 28,2018 AT 3:16PM -
Posted 5 years ago
- #67910
I understand
Yes you are right about cron- we are testing the 2.0 version at the moment- its still not sending right – Ashan is working on it to diagnose and fix
Once reminders actually work (fingers crossed that it will be soon) the only thing I can recommend at the moment is because the reminders are generic say what you need to say and also include something along the lines of:
Please visit
{event-link}for an update to the start time/dateor something along those lines
and then if there is a dramatic change to the event start then send an email to rsvp’d guests via the rsvp emailing option (see screenshot)
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Feb 28,2018 AT 3:17PM -
Posted 5 years ago
- #67911
screenshot
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Mar 2,2018 AT 1:09PM -
Posted 5 years ago
- #68175
Update
The rsvp tests are going well and we have created a way that if you resave the event time and or date- the reminders get updated as well 🙂
we will keep you posted- just doing final tests now
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Mar 3,2018 AT 10:39AM -
Posted 5 years ago
- #68263
That’s awesome news! Can’t wait to see what you’ve got worked out.
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Mar 3,2018 AT 1:30PM -
Posted 5 years ago
- #68264
the tests are real time so we have created an event on the 6th march (Australian time) and have set the reminder to go out 2 days before and 1 day before (and 1 day afterwards) – so in a few hours time the 2 day reminder should send
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Mar 4,2018 AT 8:36PM -
Posted 5 years ago
- #68358
first reminder test Successful- so tomorrow I’ll get another email (I have multiple email addresses and its sending to all)
we have updated the display of the reminders so when editing the event after clicking save you will see when the emails will send see screenshot and if they have been sent
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Mar 5,2018 AT 6:39PM -
Posted 5 years ago
- #68501
and second reminder was sent- woo hoo- just tiding up some last things- and we will have the new reminders ready over the next few days if not sooner- hopefully in time for your your launch
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Mar 6,2018 AT 1:14PM -
Posted 5 years ago
- #68585
Great news!
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Mar 8,2018 AT 9:48AM -
Posted 5 years ago
- #68864
Hey, just a quick update. It looks like some of my reminders went out today, so I don’t know if that’s from changes you made or it’s just coincidental, but either way, it’s a good thing. However, when I received it on my test email account, I saw that the subject line does not recognize the {event-name} tag. It works in the body of the email, but not the subject line. I hope this is a quick fix because it makes us look like we don’t know what we’re doing 😐
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Mar 9,2018 AT 2:39PM -
Posted 5 years ago
- #69005
Hey Tiffany,
I did some change so the emails went through it seems.
Still working to get it solved for you properly. -
Mar 13,2018 AT 8:07PM -
Posted 5 years ago
- #69403
verion 0.2 is now out
changelog (we did listen to you)
ADDED: Ability to include HTML content inside message
ADDED: reminder notice to event edit meta box
ADDED: Separate event meta box for all reminders in one place
ADDED: cronjobs status of reminders for event
FIXED: unschedule cron jobs not recording correct
FIXED: skip reminders that are not set during event save
FIXED: resaving event with changes time creating new cron jobs instead of deleting old
FIXED: changing event time not deleting already created cron reminders
UPDATED: Consolidate reminder typesTo update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
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Mar 15,2018 AT 2:27PM -
Posted 5 years ago
- #69628
Awesome, can’t wait to check it out
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Mar 15,2018 AT 3:16PM -
Posted 5 years ago
- #69632
So far, it looks like all the changes are working great. Thank you so much! The only thing I can’t tell for sure is if the dynamic tags work in the Subject Line of the reminder emails, and I don’t have an easy way to send a test version of it to see for myself. I would like the subject of each email to be something like “Reminder: You signed up for {event-name}” and as of last week, the subject just showed up as {event-name} rather than filling in the name of the event.
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Mar 15,2018 AT 5:44PM -
Posted 5 years ago
- #69633
That I never tested (sorry the focus was to get the emails to actually send) ummmmm Bummer
at the moment I think the only way to test is to set up a dummy event in 3 hours and set 1 of your reminders for 1 hours before the event and rsvp to it and you should technically get an email in 2 hours time to see if the subject line has the titlesorry
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Mar 15,2018 AT 6:14PM -
Posted 5 years ago
- #69635
Sorry, what I should have said is that as of now, the subject line says {event-name} instead of the actual event name. It didn’t look like from the change log that anything was done to address this, but I don’t know that for sure. I’m hoping if it hasn’t been addressed yet that it is a fairly easy fix. Thanks for all your help.
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Mar 15,2018 AT 7:01PM -
Posted 5 years ago
- #69637
we will put it towards the next version
perhaps in the subject line for now you put the time like Only 2 days to go – that combined with your from email address should get things clear
On my own site I simply have Reminder but thats me- Ashan is working on updating the tickets addon so getting the email subject line for now is on the to do list but its not top priority as there have been a few thousand sales of the tickets addon and it needs to be updated (as woocommerce has been updated) its 1 man updating all the addons so priority goes to the needs of the many.
I’ll add it to the todo list tho.
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May 14,2018 AT 8:11AM -
Posted 5 years ago
- #76613
Hi,
I suppose the ticket is solved, so I am closing as of inactivity. Ff you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Because your review helps us tremendously to continue EventON for years to come and support customers like yourself!
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Feb 26,2018 AT 7:47AM -
Posted 5 years ago
- #67403
