Great, thank you, that seemed to work!

I turned off some settings in Jetpack and now the images are loading. Does that mean the EventOn plugin is not compatible with Jetpack and we will not be able to activate those settings in the future?

Just to double check.

Thanks!

It appears that the lazy loading setting is not the one that is incompatible with EventOn.

The Jetpack plugin had to be completely uninstalled in order for the images on the calendar to load.

Do you know which setting specifically is preventing the images from loading? Because we would like to keep Jetpack up and running on the site. (a screenshot of Jetpack’s current performance settings is attached)

Hi Artem,

I tried turning off Jetpack’s options one by one as you suggested, however none of them seemed to fix the problem.

Could another plugin be preventing the images from loading? A list of plugins installed on our site is attached.

Hi Basilis,

Yes, I have tried disabling each plugin one by one, along with disabling the settings one by one within Jetpack. The only instance in which the images have loaded correctly is when I have completely disabled Jetpack.

Today I reached out to the WordPress team to see if there is a combination of other plugins we could use instead of Jetpack, however that is not possible as WordPress.com requires a Jetpack connection.

I find it extremely surprising that the EventOn plugin is not built to be compatible with Jetpack, a plugin that is virtually required by WordPress-powered sites.

The main reason for purchasing EventOn was to use its tile view feature. Is there no solution for EventOn’s images to load on a WordPress site that uses Jetpack? If not, we will have to use another plugin entirely.

Thank you, Basilis.

I look forward to hearing from your main developer so we can get this sorted out soon.

Hi Basilis,

Just following up on this as we would like to get this fixed as soon as possible.

Thank you.

Thank you. Is there an estimation of when he might get back to us?

We would like to begin publicly sharing our calendar as soon as possible.

Thank you, Basilis, for the update. Looking forward to the solution.

I know this issue has been raised and re-raised to your main developer, however it has been almost 2 weeks since this ticket was opened and it still hasn’t been resolved.

As we’ve been told, the issue shouldn’t be with JetPack but with EventOn. It would be really helpful to know if the developer has looked into it and still does not know what is causing this or if no one has troubleshooted it yet.

Any visibility on the solution would be very much appreciated.

Hi Basilis,

Unfortunately this does not tell me much about when we can expect a solution. It sounds like it has been looked into and passed over because either there isn’t a fix, not enough people are having this same problem (which I would think other WordPress users who utilize Jetpack would also be having) or there is a solution but it will take time to sort out.

Is there anything else that we can try on our end to try and fix this, like debugging WordPress? Because quite frankly, if we don’t get it fixed soon, we will have to go with another calendar plugin.

Hello EventOn Team,

Our website’s calendar is now full of events and ready to be shared with our readers: https://thebeyonder.co.uk/whats-on/

Ever since we downloaded your plugin, our vision has been to create a well-designed, user-friendly calendar for our community.

But as you can see, the images still do not load correctly. As you can imagine, this is extremely frustrating because we have paid for your service and expected any glitches like this to be addressed by your support team in a timely manner.

Please can you let us know if this is fixable? Not when or how, but if it is fixable. Because otherwise, your service has really just been a waste of time and resources.

Hi Ashan,

That is strange that this was the first instance of the images not loading correctly.

The Jetpack team looked into it and saw that there was a Content Option called Display on pages that wasn’t enabled. So if anyone else comes across this problem in the future, they can try navigating to My Site > Customize > and check Display on pages. That fixed the problem for us.

Thank you for looking into it. We are very happy there was a solution and that they were able to sort it out for us.