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177208

Update 2.8.8 to 2.8.9. fails - The package contains no files.

Him I get the following error when I try to install the update from 2.8.8 to 2.8.9 from the WP Admin update page.

Downloading update from http://get.myeventon.com/download.php?plugin=eventon&key=bc10f8cfcae1fb059f5cdd6828f17589…
Unpacking the update…
Installing the latest version…
Plugin update failed.
An error occurred while updating EventON: The package could not be installed. The package contains no files.

BY: John-Pierre Cornelissen - May 20,2020 AT 5:05AM - 6 years ago
    • John-Pierre Cornelissen May 20,2020 AT 5:07AM - Posted 6 years ago - #177209

      Sorry for not providing login details. I figure that’s not needed since it looks like the issue is with the downloadable update package (it happens on two of my sites that have EventOn).

      Thanks
      JP

    • Artem May 20,2020 AT 10:37AM - Posted 6 years ago - #177281

      Hello,

      Please tell us more about your updating process.

      Could you please try following this instruction and update manually:

      To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate.

      Update Eventon

      will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

    • John-Pierre Cornelissen May 20,2020 AT 11:02AM - Posted 6 years ago - #177303

      Hi, like I said from the WordPress Admin update page.

      See this video: http://somup.com/cYhYbRjg2P

      ContactForm 7 Updates correctly.
      EventOn throws an error.

      Looks like the file the updater is downloading is faulty.

    • Artem May 20,2020 AT 11:12AM - Posted 6 years ago - #177316

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

    • Billie Carroll May 20,2020 AT 11:28AM - Posted 6 years ago - #177326

      I am having this exact same issue. Looking forward to your response.

    • oliver blaum May 21,2020 AT 5:06AM - Posted 6 years ago - #177514

      i would like to have an automted process in my plugin page. is this feature now canceled?

      “There is a new version of EventON available. View version 2.8.9 details. Automatic update is unavailable for this plugin.”

      looking forward to a solution. 😉

    • Artem May 21,2020 AT 6:17AM - Posted 6 years ago - #177527

      Hey Guys,

      Please do wait for Ashan to reply for you guys.

    • Dev Help May 22,2020 AT 9:56AM - Posted 6 years ago - #177739

      Please give it a try now the new version file has been uploaded to our remote server now. If the auto update failed kindly try the manual update method mentioned in our docs. 

      I think those who saw auto update not available was due to the fact the new version file was not present in our remote server. 

      If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

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