X
189211

The "Add New Pricing Block" dialogue window does not load.

I have saved the event with minimum required fields. I reopen it so I can Enable Dynamic Pricing -> Time Based Pricing. When I click on Add New Pricing Block, the dialogue window launches, but only shows the spinner and never loads. I have tried with both Safari and Chrome on the Mac. Recommendations? Thanks, Mike

BY: Mike Rocha - Aug 5,2020 AT 11:22AM - 6 years ago
    • Artem Aug 5,2020 AT 11:28AM - Posted 6 years ago - #189215

      Hello,

      It seems there is an issue with https://. I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

      Meanwhile you can try installing this plugin https://wordpress.org/plugins/really-simple-ssl/ and temporary fix this.

    • Mike Rocha Aug 5,2020 AT 11:53AM - Posted 6 years ago - #189227

      Hi.  I am in early stage development, so there is not a rush.  I don’t need the plug-in as a work around.  Your assessment makes total sense.  Since the last time I worked with EventOn, I had to enable https for another plug-in.  This feature worked before.

      I am hosting with Kinsta, and enabled https through them.  I am not very tech savvy.  It was easy.  Reach out if I can help in anyway. Thank you very much.

    • Artem Aug 6,2020 AT 12:46PM - Posted 6 years ago - #189427

      Hey Mike,

      We appreciate the feedback and most the understanding.

      We will do work on this and will push an update with the results.

    • Mike Rocha Aug 6,2020 AT 2:42PM - Posted 6 years ago - #189451

      Hi,

      I just turned off forcing https through Kinsta.  I turned it on only to improve SEO.  I can turn it back on once the update is done.  But, I wanted you to know, it works fine now.

      Mike

    • infotainerdave Aug 6,2020 AT 11:32PM - Posted 6 years ago - #189476

      OK so it is working with all other plugins working?

      if you are new to wordpress- also try clearing a cache if you have one as they hold onto older files when you update- so a flush of the cache will load the new files

    • Dev Help Aug 7,2020 AT 2:09PM - Posted 6 years ago - #189676

      thank you very much for letting us know of this issue. I have resolved it and the newversion 0.5 will address this errors caused over SSL.

      https://docs.myeventon.com/documentations/changelog-event-dynamic-pricing/

      If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues! and 

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON