Max capacity greater than total number of tickets available
I have a potentially very bad situation about to happen… we have an in-person event planned for this Saturday and the venue was very strict only allowing us to sell 420 tickets. So that’s obviously what we set as the total number of tickets available. And yet when we exported attendees, it shows 475, 55 more than we can allow in. Paid ticket holders are going to be pissed, and I don’t know host it even happened.
- Feb 17,2021 AT 9:29PM - 4 years ago-
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Feb 18,2021 AT 3:31AM -
Posted 4 years ago
- #222066
Hi Jason,
I am sorry to hear about the issue you are having.
I am going to assign this ticket to Ashan and he will be able to take it from here. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there is any.
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Feb 18,2021 AT 3:32AM -
Posted 4 years ago
- #222070
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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Feb 23,2021 AT 5:22PM -
Posted 4 years ago
- #223236
You have basic ticket which use woocommerce simple product with 420 capacity. ANd if someone was able to hack event ticket stock woocommerce should avoid selling more than stock. So I am not sure how it went through eventon and woocommerce system checks.
I see 373 checked and 60 check-in which is 433 — 50 refunded and 6 failed and 5 cancelled.
Once the stock is 0 it should stop selling tickets like it is doing now.
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Feb 23,2021 AT 7:33PM -
Posted 4 years ago
- #223257
So you’re official response is that someone was able to hack event the ticket stock in woocommerce?
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Feb 23,2021 AT 7:36PM -
Posted 4 years ago
- #223258
For what it’s worth, when we refunded those 50 tickets, EventOn showed 100 back in stock. So with all those failed and cancelled, is it possible that the wrong number of stock was replaced, and that is why we oversold?
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Feb 24,2021 AT 11:00PM -
Posted 4 years ago
- #223538
Hey Jason,
Yes that is the case. This is not be a hacking attempt at all 🙂
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Feb 25,2021 AT 2:31PM -
Posted 4 years ago
- #223849
Hello Jason, I am as puzzled as you are as to how this happened. We are humans just as you are and humans make mistakes. We have added many conditional tests to not let this happen. I dont think tickets added 100 back for 50 cancelled. because you have 433 valid solds vs 420 available so that is only 13 extra. Let me run some tests on our sites and see if I can find any loopholes as to how this may have happened. Will follow up in here shortly.
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Feb 25,2021 AT 2:56PM -
Posted 4 years ago
- #223862
Jason unfortunately your assumption is correct.
https://thespiritconsultants.com/wp-admin/post.php?post=4704&action=edit
Woocommerce also reduced stock after eventON. Interestingly in my test woocommerce did not reduce stock.
I think what you have done is, when you refund tickets you have also selected restock refunded items.
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Feb 25,2021 AT 3:06PM -
Posted 4 years ago
- #223865
I am really sorry this happened Jason. First time I am seeing this as well. As a solution to your situation, perhaps you can refund the last purchased 13 guests and let them know there was a system error that made it over sell?
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Feb 25,2021 AT 8:34PM -
Posted 4 years ago
- #223937
Unfortunately, our events are over. We made sure with what we had… some refunds, some over sold events. Thankfully it all worked out in the end.
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Feb 26,2021 AT 12:57PM -
Posted 4 years ago
- #224108
Hey Jason,
Happy it got worked and mostly, we appreciate your patience and how you deal with the fact.
Thank you very much for everything, we appreciate it a lot
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Feb 18,2021 AT 3:31AM -
Posted 4 years ago
- #222066
