getting a 401 error when trying to edit a page in elementor
bougth event on and a couple of upsells last week. plugin is perfect… But is causing issues in elementor.
When trying to edit a page i get a 401 server error….. On deactivation of the event on plugin it all works fine.
Hope you can get back to me on this one
- Mar 9,2021 AT 4:05AM - 3 years ago-
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Mar 9,2021 AT 4:09AM -
Posted 3 years ago
- #226061
Hello,
Please send us wp-admin access to your site as a private message for us to further assist your situation.
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Mar 9,2021 AT 5:12AM -
Posted 3 years ago
- #226080
he there guys….
this is a website for a live event. currently people are already logging in…. I will setup a test environment… a 100% copy of the website for you guys so you can have a look..
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Mar 9,2021 AT 2:45PM -
Posted 3 years ago
- #226267
at a guess – you have a page called events and that is the problem you can’t edit the page?
if so: go into myeventon>>>>settings>>>>events paging and change the slug from
events to events-directory
then resave your permalinks
if not then we shall await your test environment
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Mar 10,2021 AT 12:11AM -
Posted 3 years ago
- #226337
nope that’s not it…. none of my pages setup with elementor can be saved after adjusting. Will make sure to setup a test for you today
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Mar 10,2021 AT 12:14AM -
Posted 3 years ago
- #226338
Hi there,
Thanks for your clarification.
We will be waiting for the credentials to access the test site.
Cheers!
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Mar 17,2021 AT 4:03AM -
Posted 3 years ago
- #227851
The only error I get is this one:
The same happens with disabled Virtual Events.
Could you tell us more about how can we re-create 401server error?
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Mar 17,2021 AT 7:36AM -
Posted 3 years ago
- #227906
can you try these:
try these
- Upgrade your PHP version to PHP7 (backup your website before)
- In some cases, the latest version of PHP may cause undefined errors. Although staying up to date with PHP versions is often a good idea, it may cause problems for edge cases. Downgrade to a PHP version one version lower than the latest if this occurs.
- Ask your hosting company to increase the timeout value of your server
- Ask them also to check the database encoding
- Verify that it is not due to a plugin conflict by deactivating all your plugins besides Elementor and Elementor Pro. If this solves the issue, reactivate them one by one to find the culprit.
- Check if it is not due to a conflict with a browser add-on by editing in incognito mode with your browser.
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Mar 18,2021 AT 12:41AM -
Posted 3 years ago
- #228149
Guys…. Please….
Offcourse i did a full check before contacting you… Don’t want these default emails….
- running php 7.4.6
- Checked everything else……. AND THE VIRTUAL PLUS ADDON is causing the problem.
Please get things sorted for me….
Thanks
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Mar 18,2021 AT 2:38AM -
Posted 3 years ago
- #228154
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
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Sep 19,2021 AT 5:33AM -
Posted 3 years ago
- #252095
Hi, I have the same issue: activating the EventON – Virtual Plus addon, stop any edits in Elementor: using Update to save edits gives “Server error (401 error)”. Deactivating the addon, and the issue disappears.
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Sep 19,2021 AT 2:21PM -
Posted 3 years ago
- #252111
Hello Chris van Oordt,
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Also could you create a separate ticket with included login info for us to check this?
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Mar 9,2021 AT 4:09AM -
Posted 3 years ago
- #226061
