Event Map Zoom issue

241349

I am using this shortcode [add_eventon_evmap cal_id=”map” hide_past=”yes” event_type_3=”194,” show_et_ft_img=”yes” lightbox=”yes” focusmap=”yes” map_height=”500″ ] with the Event Map addon but when the map loads, it’s shows the rest of the world rather than zooming in as I have shown in the screenshot

Use this page as an example https://eventwatch.com.au/events/vic/#vic-map-view

BY: Nigel Clark - Jun 12,2021 AT 3:08PM - 2 years ago

- By: Nigel Clark Jun 12,2021 AT 3:09PM - Posted 2 years ago - #241350
  Also, you have a bug that when someone creates a support ticket, they cannot attach an image, so here it is in this message
- By: infotainerdave Jun 12,2021 AT 5:23PM - Posted 2 years ago - #241352
  In myeventon>>>>settings>>>>>googlemaps api what are the settings for the zoom?
  
  it would be handy to have wp-admin access so we can double check your settings
- By: infotainerdave Jun 13,2021 AT 8:06PM - Posted 2 years ago - #241495
  can you clear your browser cache please
  
  this is what I see
- By: Basilis Kanonidis Jun 19,2021 AT 10:55PM - Posted 2 years ago - #242139
  Hey
  
  Can you please let us know if this is covered and we can close the ticket?
  If not and u need further help, please let us know.
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
- By: Nigel Clark Jun 20,2021 AT 5:17PM - Posted 2 years ago - #242256
  Sorry, been extremely busy and haven’t had time to test it myself further.
  
  Just tested it, still an issue, definitely not a cache issue
  
  I just opened it in a browser on my computer that I have never accessed the website with plus also on my mobile as well which is on a different internet connection, still got the issue
  
  Tested in Chrome, Edge, FireFox, CyberGhost Browser, all have the same issue
  
  You still have the log in should you wish to check
  
  Also, there is another bug as well that I have noticed with the map plugin, that sometimes it has a duplicate ‘ALL MAP’ under the map as well as above it
  
  I tried to attach this issue as well but your support tickets only allow for one attachment.
  
  This page has the issue: https://eventwatch.com.au/events/sa/#sa-map
- By: Artem Jun 21,2021 AT 5:36AM - Posted 2 years ago - #242329
  Hello,
  
  What I see from my side:
  
  Could you tell us your screen resolution?
  
  that sometimes it has a duplicate ‘ALL MAP’ under the map as well as above it
  
  This is not a bug. “Event Map Type: All Upcoming Events” shows “All Map” before and under the map.
- By: Nigel Clark Jun 21,2021 AT 3:34PM - Posted 2 years ago - #242396
  Hmm, very strange if not a bug as sometime’s it appears and sometimes it doesn’t with the resolution not changing
  
  But, don’t want to waste time on that issue, I will hide the one below with CSS
  
  More importantly, you did not answer me about the MAP Zoom issue which is more of a problem for me.
- By: Nigel Clark Jun 21,2021 AT 3:52PM - Posted 2 years ago - #242397
  Sorry, I see you was asking about resolution about the MAP issue, this is not the problem at I have tested on multiple devices as I previously stated.
  
  As a further test, I just used a MAC here and tested in Safari, still the same issue, not zooming in to the event as it should, attached screen shot
- By: infotainerdave Jun 21,2021 AT 10:46PM - Posted 2 years ago - #242410
  when I look at the page its in its own tab and I can see it zoomed out
  
  yet when added to a page normally https://eventwatch.com.au/eventon-map-test/ for me it looks right
  
  when you switch months on the https://eventwatch.com.au/events/vic/#vic-map page it zooms in correctly
  
  so the issue is – in the tab its not loading fully
  
  I have a similar issue on my own website with a tab style layout- the calendar doesn’t load properly unless I switch months
  
  and now that I have switched months- and then refreshed the page- the map is loading correctly
  
  does your server have any cache system (not a plugin) but the server itself?
- By: Nigel Clark Jun 22,2021 AT 2:58PM - Posted 2 years ago - #242566
  I’ve checked with the hosting company and yes, they use Litespeed cache.
  
  As a test though, I just did a flush on the cache, then loaded a page with a map, made no difference.
  
  I will have to rethink how I can show the Map plugin but ideally, it’s a bug with the Map plugin that should be fixed.
- By: infotainerdave Jun 22,2021 AT 6:03PM - Posted 2 years ago - #242593
  
  we don’t consider it a bug as it works on a normal page- it stuffs up when put into a tab layout
  
  however see video below for an idea:
- By: Nigel Clark Jun 22,2021 AT 6:54PM - Posted 2 years ago - #242597
  Thanks for getting back to me, unfortunately whether you define it as a bug or not, it is, please understand what a bug is https://en.wikipedia.org/wiki/Software_bug
  
  I’ve been working with WordPress templates and plugins for a number of years and run in to many bugs with plugins, with the odd one been due to incompatibility with other plugins.
  
  Rare I have an issue with tabs though, this ones a strange bug with Eventon Maps but for the record, I used to use your plugins many years ago with a similar website that I ran and the Eventon Maps worked fine then.
  
  I will play further but keep this ticket open until issue is resolved fully.
- By: infotainerdave Jun 22,2021 AT 8:03PM - Posted 2 years ago - #242599
  the bug isn’t in eventon as it works on a normal page and from the video it works in the first tab
  
  its in the 2 tabs preventing it loading correctly. we can’t control how that tab loads things.
  
  you have changed the password so we can’t diagnose any further
- By: Nigel Clark Jun 22,2021 AT 8:41PM - Posted 2 years ago - #242606
  I have done further testing with other tab plugins and your Eventon Map plugin has the same bug with all of them when in a second tab
  
  Not here to argue with you but not working in any tab means there is a bug in your plugin, I have tested other shortcodes of other plugins in a second tab, they work, no BUG!!!
  
  The reason I have changed the password is that the website is live, you changed the order of the tabs on the VIC page and did not change it back, without permission.
  
  You said in a previous response “I have a similar issue on my own website with a tab style layout- the calendar doesn’t load properly unless I switch months”, so to test further, all you need to do is add a tab plugin on a WordPress install on your own test website. Plus, note you used the word “Issue”, is that not a bug then 🙂
- By: Artem Jun 23,2021 AT 3:50AM - Posted 2 years ago - #242625
  I have tested other shortcodes of other plugins in a second tab, they work, no BUG!!!
  
  Plugins are different. Please understand then it’s tabs’ job to make sure that the content inside of them loads correctly. That’s why they supposed to have “Ajax dynamic load” functionality of some sorts. It seems that at the moment they just hide the content and then show it. But will only work for regular text, not dynamic shortcode.
- By: Basilis Kanonidis Jun 28,2021 AT 4:24AM - Posted 2 years ago - #243190
  Hey There,
  
  I will close this ticket as there are not any other requests.
  
  If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!