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249930

Order with tickets 0 euros

Hi,

We have tickets with cost 0 euros, so when ad user buy them the order does not go to “completed” automatically, since Woo does not pass it through the payment options.

How could we complete it in these cases without being manual?

thanks

BY: Manu Bravo - Aug 26,2021 AT 12:45PM - 3 years ago
    • infotainerdave Aug 26,2021 AT 8:10PM - Posted 3 years ago - #249932

      try this plugin

      https://wordpress.org/plugins/autocomplete-woocommerce-orders/
    • Manu Bravo Aug 30,2021 AT 3:17AM - Posted 3 years ago - #250216

      Hi,

      We have installed it but it doesn´t work.

      It changes the status to completed wbut it doesn´t send the email.

      Thanks.
    • Artem Aug 30,2021 AT 3:32AM - Posted 3 years ago - #250217

      Hello,

      Please take a look at this guide https://docs.myeventon.com/documentations/auto-complete-ticket-order/. Add the code and disable the “Autocomplete WooCommerce Orders” plugin.
    • Manu Bravo Aug 30,2021 AT 11:06AM - Posted 3 years ago - #250299

      Hello,

      We have tested that code, and it returns a “internals server error” in the last step, when the order is completed.

      We think the code isn´t compatible with the last version of woo and wordpress.

      Thanks.
    • infotainerdave Aug 30,2021 AT 11:12AM - Posted 3 years ago - #250303

      can you set the price to 0.00 instead one 0
    • Manu Bravo Aug 31,2021 AT 2:37AM - Posted 3 years ago - #250445

      Hi,

      We will test the 0.00 value to try fix other issue we saw.

      About the problem, is related with the pdfer plugin. If we deactivate the pdfer plugin, your code to complete the orders, and the plugin “Autocomplete WooCommerce Orders” works fine.

      So, there is something in that plugin generating a error, and the emails doens´t send.

      Regards.
    • Artem Aug 31,2021 AT 3:00AM - Posted 3 years ago - #250460

      Please send us wp-admin access to your site as a private message for us to further assist your situation.
    • Artem Aug 31,2021 AT 10:23AM - Posted 3 years ago - #250540

      Could you update add-ons and EventON:
    • Manu Bravo Aug 31,2021 AT 10:53AM - Posted 3 years ago - #250564

      Hello,

      Please, check again, we just updated them there.

      Thanks.
    • Artem Aug 31,2021 AT 11:15AM - Posted 3 years ago - #250573

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
    • Ashan Perera Sep 9,2021 AT 3:52PM - Posted 3 years ago - #251390

      please use this patch fix.
    • Manu Bravo Sep 10,2021 AT 2:39AM - Posted 3 years ago - #251437

      Hi Ashan,

      We used that patch in the test site, and the problem continues. The system doesn´t send the pdf to the clients.

      Thanks for your help.
    • Artem Sep 13,2021 AT 1:11PM - Posted 3 years ago - #251647

      Hey Manu,

      Can we get access please?
    • Artem Sep 21,2021 AT 3:26AM - Posted 3 years ago - #252235

      We are very sorry for the delay.

      I’ve contacted Ashan about this. He’ll contact you ASAP.
    • Ashan Perera Sep 21,2021 AT 3:52PM - Posted 3 years ago - #252339

      I updated your sites code. please check now to see if works.
    • Manu Bravo Sep 27,2021 AT 4:13AM - Posted 3 years ago - #252805

      Hi,

      Yes, it works now.

      Thanks!
    • Artem Sep 27,2021 AT 5:46AM - Posted 3 years ago - #252808

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

      If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
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