Message : Checkout – Sorry, your session has expired
Hello Support
I have a problem with a message “Sorry, your session has expired” in the checkout process (using your “Event Tickets” plugin). This problem happens only on mobile and not on desktop where the checkout process is ok.
I don’t have a particular cache plugin that can explain this.
Could you help me ?
Thank you very much
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Aug 31,2021 AT 2:33AM -
Posted 3 years ago
- #250443
Hello,
Could you send us a screenshot? I’ve tried to check this on my mobile and Checkout shows the correct info with no errors.
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Aug 31,2021 AT 4:53AM -
Posted 3 years ago
- #250498
Here is a screenshot
Thanks for your support
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Aug 31,2021 AT 5:24AM -
Posted 3 years ago
- #250504
Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
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Sep 1,2021 AT 1:07AM -
Posted 3 years ago
- #250684
I did the tests, and brought to an answer, but finally not the one that was expected. You have to accept the cookies whose warnings are managed by the theme in place for it to work.
Problem solved !
Thanks for your help -
Sep 1,2021 AT 3:24AM -
Posted 3 years ago
- #250693
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
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Aug 31,2021 AT 2:33AM -
Posted 3 years ago
- #250443