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267246

PDFER Dont generate the QR in the PDF "Image not found or type unknown"

I have configured my EVENTON and installed PDFER and everything seems to work fine except for the QR generation inside the PDF since an image appears with an X and the text “Image not found or type unknown”.

BY: David Lopez - Jan 30,2022 AT 1:42AM - 3 years ago
    • Artem Jan 30,2022 AT 7:53AM - Posted 3 years ago - #267255

      Hello,

      Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

      Meanwhile could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

    • David Lopez Feb 8,2022 AT 6:46AM - Posted 3 years ago - #268117

      Hello, please i need to fix this…..

    • Artem Feb 13,2022 AT 5:48AM - Posted 3 years ago - #268643

      Hi,

      We have this assgined to our Main Dev and CEO, sorry for the delay but he is reviewing it to get down into the issue

    • OnlineThemes Feb 17,2022 AT 3:29AM - Posted 3 years ago - #269097

      Hi, I have the same problem ?

      It was the only reson bought the PDF, to get the QR code on the pdf.

    • Artem Feb 17,2022 AT 1:08PM - Posted 3 years ago - #269225

      Hi,

      We are pushing the updates here, so we can get this shorted out!

    • David Lopez Mar 8,2022 AT 8:12AM - Posted 3 years ago - #271206

      Hello… PLEASE FIX THIS…  2 MONTHS later….

    • Ashan Perera Mar 15,2022 AT 1:23PM - Posted 3 years ago - #271989

      Sorry about the delay in getting back to this. Since QR Code addon version 2.0 we introduced to save qr code images into a separate folder. Kindly update PDFer addon version 0.7 this should resolve the issue as it is on our end. 

      Again sincerely apologize for the delay!

    • David Lopez Mar 16,2022 AT 1:40AM - Posted 3 years ago - #272051

      Hello Ashan, i updated all Eventon Plugins, Pdfer to 0,7, Eventon Full Cal, Eventon Tickets and seats and i continue with the problem the QR in the PDF is missing.

       

      Thanks a lot

    • Artem Mar 16,2022 AT 5:23AM - Posted 3 years ago - #272094

      Ashan will contact you ASAP.

    • Ashan Perera Mar 17,2022 AT 3:11PM - Posted 3 years ago - #272393

      Thank you david. If you check in this URL https://www.rossevip.club/wp-admin/post.php?post=18757&action=edit&debug=true

      you can see the QR code with correct URL. We are using a PDFDOM library which is suppose to convert everything HTML into pdf even the images and it works fine on our end… 

      To be honest I am not sure whats going on. We can not replicate this on our side… 

      Did this work for you before an update?

    • Ashan Perera Mar 29,2022 AT 3:38PM - Posted 3 years ago - #273784

      Interesting. Are you running an older event ticket version? because that function is suppose to get an encrypted ticket number as the first param.

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