Time Zone Issues
Hello,
We’re having issues with the time being shown and time zone.
Our site is in Central Time and we schedule events in Central time. However, if an event begins at 12 p.m., it’s showing “Event already passed.” If we set the time to 5 p.m. instead, it shows it’s live at 12 p.m. So, for some reason EventOn’s time is 5 hours ahead of the correct time zone. Then, a 5 minute event shows as having 5 hours remaining on the bar.
We also tried the beta UTC setting. This fixes the issue for the most part. However, in the “Time” details, it changes the start time as 5 hours ahead of the correct start, but keeps the end time the same. For example, in UTC mode, it changes the details of an event from 12 p.m. to 1 p.m. to 5 p.m. to 1 p.m.
This seems to only happening to virtual events.
This occurs with a default WP theme and all plugins off except for EventOn, Full Cal, and ActionUser.
- May 12,2022 AT 2:28PM - 3 years ago-
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May 13,2022 AT 3:09AM -
Posted 3 years ago
- #277911
Hello,
Could you tell us more? When you enable “Use UTC offset time globally on calendars (BETA)”, it changes Event Start/End in Edit Event, correct:
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May 13,2022 AT 7:56AM -
Posted 3 years ago
- #277941
Hello,
So to summarize, there are two bugs related to the same issue:
- When UTC offset is toggled off, virtual events are showing that they’re live 5 hours early. So if an event is set to begin at 5 p.m., it shows that it’s live at 12 p.m. Then, the live status bar indicates that the event has much more time remaining. For example, a 5 minute event shows 5 hours remaining (see https://imgur.com/a/xVgQOXk).
- When UTC offset is toggled on, virtual events do go live at the correct time, however the time listed in the “Time” details shows 5 hours ahead. The end time does not change. For example. an event from 12 p.m. – 1 p.m. shows in the details that it’s from 5 p.m. – 1 p.m. (see https://imgur.com/a/jonoVAU).
Hope that helps!
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May 13,2022 AT 12:28PM -
Posted 3 years ago
- #277958
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
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May 18,2022 AT 2:02PM -
Posted 3 years ago
- #278449
made some code changes to your site and now it is showing same time in both places.
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May 13,2022 AT 3:09AM -
Posted 3 years ago
- #277911
