X
365472

View Attendees drop down details

Hi there,

Is there an option to change the dropdown to see details in the view attendees?

BY: Iain Donnelly - Sep 27,2024 AT 7:44AM - 5 months ago
    • Iain Donnelly Sep 27,2024 AT 7:48AM - Posted 8 months ago - #365473

      Here is an example of the issue.

      Staff have to click on each attendee to see the details.
      This must have been added on our last update.
      We would prefer all details are available to see without user interaction.
      This drop down feature is also in the ticket order, again we would prefer to see all details when view the page.

      Thanks for your help.
    • Artem Sep 27,2024 AT 1:54PM - Posted 8 months ago - #365500

      Hello,

      Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.
    • Iain Donnelly Sep 27,2024 AT 4:18PM - Posted 8 months ago - #365512

      It’s very important to our business that the display of view attendee information is returned to the way it was in previous versions.

      This feature was imposed on an update. There should be an option or additional code applied that expands all view attendee information as soon as possible.

      I do not think that a feature request is the appropriate solution to this issue.

      We do not have the time or the luck to have such a request voted in by other users.

      All view attendee information was displayed in previous versions, and see no reason why it should be hidden.

      Please advise.

      Kind regards.
    • Artem Sep 29,2024 AT 2:07PM - Posted 8 months ago - #365567

      This feature was imposed on an update. 

      Could you send us a screenshot of where it says about this functionality?
    • Iain Donnelly Oct 3,2024 AT 2:13AM - Posted 8 months ago - #365867

      That’s my point there is no option to switch the drop down on or off.

      Please see the attached screenshot in the previous post which illustrates the details with and without the drop.

      Our preference is to see all the details without having to click the drop down button of each customer. This is time consuming and frustrating for the reception stuff who might have to do this for up to 250 customers a day. It’s even more frustrating as it was never an issue before. The customer details were always on display.

      Can we have the drop down removed or the option to display all the customer information please?

      Thanks

      Iain
    • Artem Oct 3,2024 AT 2:57AM - Posted 8 months ago - #365871

      Please add this code to /wp-content/plugins/eventon-tickets/assets/admin_evotx_post.css to show the dropdown:

      .evotxVA_ticket .evotxVA_data { display: block !important; }

      I am still trying to figure out about “This feature was imposed on an update. “. Could you show us where this functionality was discussed?
    • Iain Donnelly Oct 3,2024 AT 7:11AM - Posted 8 months ago - #365883

      Hi

      I’ve tried what you suggested with no change.

      Ok, we updated the plugins a month ago. After the update, in the view attendees section, see attached image, the customer details are hidden and have to be seen by clicking the arrow to see the information.

      This was not there before our last up date.

       
    • Artem Oct 3,2024 AT 1:01PM - Posted 8 months ago - #365911

      Try manually clearing your browser cache.

      I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
    • Artem Oct 4,2024 AT 1:49AM - Posted 8 months ago - #365959

      Still the same. Please also try sending FTP access as a private message.
    • Artem Oct 4,2024 AT 1:42PM - Posted 8 months ago - #366003

      Seems to be working now. Please check and let me know.
    • Iain Donnelly Oct 5,2024 AT 2:38AM - Posted 8 months ago - #366034

      It is. Great!

      Thank you. This was really helpful. Much quicker to help customers.

      Cheers

       
    • Artem Oct 6,2024 AT 3:09PM - Posted 8 months ago - #366105

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!
    • Iain Donnelly Dec 13,2024 AT 9:21AM - Posted 5 months ago - #373190

      Hello, we have updated all the eventon plugins and the above issue has returned. Would you be kind enough to help us resolve this again please.

      Thanks

      Iain
    • Artem Dec 13,2024 AT 3:41PM - Posted 5 months ago - #373238

      Hello,

      Could you check now with manually cleared browser cache?
    • Iain Donnelly Dec 14,2024 AT 3:51AM - Posted 5 months ago - #373250

      That’s worked, thank you!
    • Artem Dec 15,2024 AT 1:51PM - Posted 5 months ago - #373277

      We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
You must login to reply to this ticket

HelpDesk

Welcome to EventON helpdesk.

EventON is the #1 Best selling event calendar plugin for WordPress websites in envato marketplace.

Checkout EventON

ActionUser Addon

Enable front-end event submissions with ActionUser

EventON ActionUser addon can allow your customers to submit & manage events from frontend.

Checkout More Info

Tickets Addon

Sell Tickets without commissions

EventON Tickets addon cam allow you to sell tickets right in the eventCard and take control of your profits!

Learn More

Essentials Addon Bundle

Save on multiple EventOn addons

Checkout our essentials addon bundle for eventON that comes with 7 of our most popular addons for discounted price!

Learn More

Suppota v2025.5.30 / Product of AJDE