Unable to add tickets to basket

391294

Unable to add tickets to basket

Hi,

I’ve added this as a separate ticket just in case it has been lost in my other one, but I’m customers are unable to add tickets to the basket. It appears to again be a clash with elementor.

This is completely fundamental function to my business, without it I cannot operate, so I would be grateful if you could look into as a matter of urgency.

Thanks for understanding.

ALison

BY: Alison Elman - Jul 1,2025 AT 4:11AM - 1 hour ago

- Artem Jul 1,2025 AT 4:57AM - Posted 7 hours ago - #391318
  Hello,
  
  Please send us wp-admin access to your site from “Access Info” box on right side menu, to further assist your situation.
- Alison Elman Jul 1,2025 AT 7:04AM - Posted 5 hours ago - #391332
  Please can you use the login from my previous ticket, otherwise I will need to reset the passwords for both.
- Artem Jul 1,2025 AT 8:32AM - Posted 3 hours ago - #391339
  Seems to be working in Troubleshooting Mode (no plugins + default WordPress theme):
  
  Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
- Alison Elman Jul 1,2025 AT 10:38AM - Posted 1 hour ago - #391344
  Yes, I know. It is elementor pro that it doesn’t like.

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