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399134

Why Free ticket doesn't show like the others?

Hi,
I need to offer a free attendance option within my paid EventON ticket variations. I created a free variation, but in the cart I'm seeing a different date appear for that free ticket, and I have no idea where that date is coming from.

Why is the cart showing a “Ticket: date ??“ for this variation?
I haven’t set any date for it, so I don’t understand where it’s pulling this from.

Thanks!

BY: Rachel Bourbonnais - Nov 6,2025 AT 2:41PM - 4 months ago
    • Rachel Bourbonnais Nov 6,2025 AT 2:41PM - Posted 4 months ago - #399136

    • Artem Nov 7,2025 AT 3:35AM - Posted 4 months ago - #399153

      Hello,

      The price cannot be empty. For free please put 0.00:

      Also this must be enabled:

      Please check now and let me know.

    • Rachel Bourbonnais Nov 7,2025 AT 6:27AM - Posted 4 months ago - #399166

      Hi, 

      Why the setting you said it says: Impossible to add the ticket to the Cart. (Impossible d’ajouter le billet au panier)

      Thanks.
      R

      Also why when I use the 

    • Artem Nov 7,2025 AT 8:51AM - Posted 4 months ago - #399190

      Please update Tickets add-on. There is an issue with translations on your version.

      To update eventon addons: You can download latest eventon addons from

      My Account

      . Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon.

      Can Download Addon Updates

      will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

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