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Replies for tickets on suppota

Reply to: tickets(186677)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(156589)

Mike Mabin,

Could you create a new ticket with included login info so we can check this? No issues on our test server:

Reply to: tickets(186581)

1. Instead of EventON Shortcode Executor please add shortcode to Elementor’s Text Block.

And while you’re at it – how can I avoid the line-through in an event-listing (I duplicated an old event – but edit it as a new).

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):

.eventon_events_list .eventon_list_event .evcal_list_a.completed-event .evcal_event_title { text-decoration: none !important !important; }

Reply to: tickets(156589)

Just posted a ticket on this myself. There’s a bug in plugins > eventON > includes > eventon-functions.php, line 22: _get_initial_calendar() needs to pass $args in and currently isn’t (as of version 2.9)

Reply to: tickets(186618)

Hello,

I tried exporting events on our test server and it worked correctly. Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(186526)

My apologies for your incorrect user settings. I’ve updated the credentials.

I will change the date you’ve requested for the repeat.