Replies for tickets on suppota
Hello Joan, that link should redirect the customer to actual zoom link. It is set to hide the direct zoom link to avoid people unnecessarily misusing the link to join the event without RSVP.
If the redirect is not working, please go to wp-admin > settings > permalink and click save to refresh permalinks. and see if that fix it.
Thank you laura. you should see a new update notice on your wordpress or you can check out twitter @myeventon for the new update.
Sorry I have not addressed this in a while. I am doing a major update to ics addon and will address this. If you dont mind sending me a link to download ICS file for the events that are troubling you i can make sure that wont happen.
Issue resolved. Thank you.
I could not be clear myself.
You just want the Name field under Additional Attendee during checkout to be optional and not required, right?
This could have been caused by your site’s configurations. Your site is not working normally. Even creating a page gives a 403 error.
On our end, there is no issue. The custom works fine.
I also see you are using tons of third-party plugin. Anyone could have caused the conflict.
Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
My best advise is that you check this in a normal and basic installation
I can send you access to demo where it is working fine
Confused…just to clarify, we want the additional attendee information to be required. Given that, should I still be disabling something? Can you clarify? Thank you for your help.
There is no Invoice unfortunately.
Wonderful.
I am glad that you are working towards a resolution and that it will help additional clients. Take care of yourself, Laura
Hi,
Sorry for the delay. I moved the site to a new server and hoped getting it to a modern version of PHP would help. I have deleted and reinstalled the page and have the same issue.
How can I fix this issue?
Thanks,
Diana