Replies – Page 10544 – EventON Help Desk

Hey Artem, thanks again for helping me on this, I have taken the following actions to attempt to diagnosis this:

Activating the updated and default WordPress theme (did not resolve issue)
Re-generating PDFs and re-sending emails (did not resolve issue)
Disabling all plugins non-related to EventON (did not resolve issue)

I do use a customized email with my child theme. Let me know where you think I should go from here? My ticket_confirmation_email.php file as well as the error logs generated with our without using this customization are as follows:

<?php
/**
* Ticket Confirmation email Template
* @version 1.7
*
* To customize: copy this file to your theme folder as below path
* path: your-theme-dir/eventon/templates/email/tickets/
*/
global $eventon, $evotx;

// $args are passed to this page
// These are required on this template page to get correct ticket values
$email = $args[1];
$args = $args[0];

$eotx = $evotx->evotx_opt;
$evo_options = get_option(‘evcal_options_evcal_1’);
$evo_options_2 = $eo2 = get_option(‘evcal_options_evcal_2’);

// inline styles
$__styles_button = “font-size:14px; background-color:#”.( !empty($evo_options[‘evcal_gen_btn_bgc’])? $evo_options[‘evcal_gen_btn_bgc’]: “237ebd”).”; color:#”.( !empty($evo_options[‘evcal_gen_btn_fc’])? $evo_options[‘evcal_gen_btn_fc’]: “ffffff”).”; padding: 5px 15px; text-decoration:none; border-radius:20px; display:inline-block; box-shadow:none; text-transform:uppercase; font-size:12px;”;

// styles
$styles = array(
‘000’=>’color:#474747; background-color:#fafafa; border:6px dotted #2d5c88; text-transform:uppercase; ‘,
‘001’=>”color:#5e5e5e; font-size:18px; font-style:italic; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:bold; text-transform:none”,
‘002’=>”font-size:30px; font-family: helvetica; padding:0px; margin:0px; font-weight:bold; line-height:38px;”,
‘003’=>”color:#1a77bf; font-size:16px; font-style:italic; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:bold; line-height:100%;”,
‘004’=>”color:#9e9e9e; font-size:12px; font-style:italic; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:normal; line-height:100%;”,
‘005’=>”font-size:14px; font-style:italic; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:bold; line-height:100%; text-transform:none;”,
‘006’=>”font-size:14px; font-style:italic; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:bold; line-height:100%;”,
‘007’=>”color:#5e5e5e; font-size:18px; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:bold; line-height:100%;”,
‘008’=>”color:#a5a5a5; font-size:10px; font-family: ‘open sans’,helvetica; padding:0px; margin:0px; font-weight:normal; text-transform:none;”,

‘100’=>”padding:15px 20px 10px;”,
‘101’=>”text-align:right;”,
‘102’=>”margin:0px; padding:0px;”,
‘103’=>”padding:10px 20px;”,

‘p0’=>’padding:0px;’,
‘pb5’=>’padding-bottom:5px;’,
‘pb10’=>’padding-bottom:10px;’,
‘pt5’=>’padding-top:5px;’,
‘pt10’=>’padding-top:10px;’,
‘m0’=>’margin:0px;’,
‘lh100’=>’line-height:100%;’,
);
?>
<table width=’100%’ style=’width:100%; margin:0;font-family:”open sans”,Helvetica;’ cellspacing=’0′ cellpadding=’0′>
<?php
$count = 1;

if(empty($args[‘tickets’])) return;

// Store check values
$_event_id = $_repeat_interval = ”;
$taxMeta = get_option( “evo_tax_meta”);

$processed_ticket_ids = array();
$evotx_tix = new evotx_tix();

// get all ticket hodlers for this order
$EA = new EVOTX_Attendees();
$TH = $EA->_get_tickets_for_order( $args[‘orderid’]);

$order = wc_get_order( $args[‘orderid’] );

$tix_holder_index = 0;

// order items as ticket items – run through each ticket
foreach($args[‘tickets’] as $ticket_number):
$show_add_cal = false;

// WC order item product ID
$product_id = $evotx_tix->get_product_id_by_ticketnumber($ticket_number);

// initiate ticket order item class
$event_id = $evotx_tix->get_event_id_by_product_id($product_id);

if(empty($event_id)) continue;

$e_pmv = get_post_custom($event_id);
$show_add_cal = false;

// get evo-tix CPT ID
$ticket_item_id = $evotx_tix->get_evotix_id_by_ticketnumber($ticket_number);
$ticket_pmv = get_post_custom($ticket_item_id);

$EVENT = new EVO_Event( $event_id,”, $repeat_interval);
$e_pmv = $EVENT->get_data();

// event time
$eventTime = $evotx->functions->get_event_time($e_pmv, $repeat_interval);

$_this_ticket = $TH[$event_id][$ticket_number];

// set check values
if(empty($_event_id) || $_event_id != $event_id){
$show_add_cal = true;
$_event_id = $event_id;
$tix_holder_index = 0;
}

if($_event_id == $event_id){
if(empty($_repeat_interval)){
$_repeat_interval = $repeat_interval;
}
if(!empty($_repeat_interval) && $_repeat_interval != $repeat_interval){
$show_add_cal = true;
$_repeat_interval = $repeat_interval;
}
}

// location data
$location_terms = wp_get_post_terms($event_id, ‘event_location’);
$location = false;
if($location_terms && ! is_wp_error( $location_terms )){
$locTermMeta = evo_get_term_meta( ‘event_location’, $location_terms[0]->term_id ,$taxMeta);
$location = $location_terms[0]->name;
if(!empty($locTermMeta[‘location_address’]))
$location .=’, ‘.$locTermMeta[‘location_address’];
}

// organizer
$organizer_terms = wp_get_post_terms($event_id, ‘event_organizer’);
$organizer = false;
if($organizer_terms && ! is_wp_error( $organizer_terms )){
$organizer = $organizer_terms[0]->name;
}

// event ticket image
$img_src = (!empty($e_pmv[‘_tix_image_id’]))? wp_get_attachment_image_src($e_pmv[‘_tix_image_id’][0],’thumbnail’): false;

// Add to calendar
$show_add_cal = false;
if($show_add_cal):

$add_to_cal_link = apply_filters(‘evotx_ticket_addcal_link’,
admin_url(). ‘admin-ajax.php?action=eventon_ics_download&event_id=’. $event_id . ‘&sunix=’. $e_pmv[‘evcal_srow’][0].’&eunix=’.$e_pmv[‘evcal_erow’][0]
,$event_id, $e_pmv);
?>
<tr ><td class=’add_to_cal’ colspan=’3′ style=’padding:20px 20px 15px’>
<p style=”<?php echo $styles[‘102’].$styles[‘pb10′];?>”><a style='<?php echo $__styles_button;?> border-radius:5px’ href='<?php echo $add_to_cal_link;?>’ target=’_blank’><?php echo evo_lang_get( ‘evcal_evcard_addics’, ‘Add to calendar’,”,$eo2);?></a></p>
</td></tr>
<?php
endif;
?>

<?php if($email):?>
<tr>
<td class=’email_footer’ colspan=’3′ style=’padding:20px; text-align:left;font-size:12px; color:#222222′>
<?php
$__link = (!empty($eotx[‘evotx_conlink’]))? $eotx[‘evotx_conlink’]:site_url();
?>
<p style='<?php echo $styles[‘m0′];?>’><?php echo evo_lang_get( ‘evoTX_007’, ‘Below is your admission ticket. Please save or print this email for your records, you will need it to board your cruise. Tickets are non-refundable and cannot be exchanged. The boat cruises rain or shine. If your event is designated as 21 and over, you will need a valid state ID to board the vessel. Please visit the event page on the website for boarding and departure times specific to your event. The vessel cannot be held for patrons who are not on the boat by the listed departure time. No food or beverage may be taken onto the boat or off the boat following your cruise. The Madam Carroll reserves the right to deny boarding without refund to any passenger who is found to be unruly, disorderly, or intoxicated. For the safety of all patrons, the Madam Carroll reserves the right to inspect any form of baggage brought onto the vessel including purses, bags or backpacks at the time of boarding.’,”, $eo2)?></p>
</td>
</tr>
<tr>
<td class=’email_footer’ colspan=’3′ style=’padding:20px; text-align:left;font-size:12px; color:#ADADAD’>
<?php
$__link = (!empty($eotx[‘evotx_conlink’]))? $eotx[‘evotx_conlink’]:site_url();
?>
<p style='<?php echo $styles[‘m0′];?>’><?php echo evo_lang_get( ‘evoTX_007’, ‘We look forward to seeing you on the boat!’,”, $eo2)?></p>
<p style='<?php echo $styles[‘m0′];?>’><a style=” href='<?php echo $__link;?>’><?php echo evo_lang_get(‘evoTX_008’, ‘Questions? Contact the Madam Carroll team online.’,”, $eo2)?></a></p>
<p style='<?php echo $styles[‘m0′];?>’><?php echo evo_lang_get( ‘evoTX_007’, ‘The Madam Carroll | 12244 N Upper Lakeshore Dr. Monticello, IN 47960 | 574-583-3545’,”, $eo2)?></p>
</td>
</tr>
<?php endif;?>

<?php

// Ticket Status
$TS = $_this_ticket[‘s’];
$TS = $TS? $TS: ‘check-in’;
?>
<tr>
<td colspan=’3′>
<table style=”<?php echo $styles[‘000’];?> width:100%;” >
<tr>
<td colspan=’2′ style=’border-bottom:1px solid #e0e0e0; padding:10px 20px;<?php echo $TS==’refunded’? ‘background-color:#ff6f6f;color:#fff’:”;?>’>
<table class=’evotx_email_ticket_header’ style=’background-color:transparent’>
<tr>

<?php if($img_src):?>
<td style=’background-color:transparent’>
<p style=’padding-right:20px’><img style=’border-radius:50%;height:120px; width:auto; max-width:none’ src=”<?php echo $img_src[0];?>” alt=””></p>
</td>

</td>

<?php else:?>
<td style=’background-color:transparent’>
<?php if($TS==’refunded’):?><p><?php echo $TS;?></p><?php endif;?>
<p style=”<?php echo $styles[‘001’];?>”><?php echo evo_lang_get( ‘evotxem_001’, ‘Your Ticket for’,”,$eo2);?></p>
<p style=”<?php echo $styles[‘002’].$styles[‘pb10′];?>”><a style=’text-decoration:none;box-shadow:none;color:#5e5e5e’ href='<?php echo get_the_permalink($event_id);?>’><?php echo get_the_title($product_id);?></a></p>

</td>
<?php endif;?>
</tr>
</table>
</td>
</tr>
<tr>
<td style=”<?php echo $styles[‘100’];?> border-right:1px solid #e0e0e0;” >
<div style=”>
<p style=”<?php echo $styles[‘003’].$styles[‘pb5’];?>”><?php echo $eventTime;?></p>
<p style=”<?php echo $styles[‘004’].$styles[‘pb5’];?>”><?php echo evo_lang_get( ‘evotxem_002’, ‘Date’,”,$eo2);?></p>
</div>
<?php
foreach(apply_filters(‘evotx_confirmation_email_data_ar’, array(
array(
‘data’=> $_this_ticket[‘n’],
‘label’=> evo_lang_get( ‘evoTX_004’, ‘Ticket Holder’s Name’,”,$eo2),
‘type’=> ‘normal’
),array(
‘data’=> $location,
‘label’=> evo_lang_get( ‘evcal_lang_location’, ‘Location’,”,$eo2),
‘type’=> ‘normal’
),array(
‘data’=> $organizer,
‘label’=> evo_lang_get( ‘evcal_evcard_org’, ‘Organizer’,”,$eo2),
‘type’=> ‘normal’
),
)) as $item){
if(!empty($item[‘data’])):?>
<div style=”>
<p style=”<?php echo $styles[‘005’].$styles[‘pb5’]; ?>”><?php echo $item[‘data’];?></p>
<p style=”<?php echo $styles[‘004’].$styles[‘pb5’]; echo ‘font-size:10px’?>”><?php echo $item[‘label’];?></p>
</div>
<?php endif;
}
?>
</td>
<td style=’padding:10px; text-align:center;’>
<?php

$encrypt_TN = base64_encode($ticket_number);

if($_this_ticket[‘oS’] == ‘completed’):
?><p style=”<?php echo $styles[‘007’];?>; text-transform:none;”><?php echo apply_filters(‘evotx_email_tixid_list’, $encrypt_TN,$ticket_number, $_this_ticket);?></p>
<?php else:?>
<p style=”<?php echo $styles[‘007’];?>;text-transform:none;”><?php echo $encrypt_TN;?></p>
<?php endif;?>

<tr>
<td colspan=’2′ style=’border-top:1px solid #e0e0e0; padding:8px 20px’>
<?php
// ticket product variations for the ticket order item
$variation_id = $evotx_tix->get_ticket_variation_id($ticket_number);
if($variation_id):
$_product = new WC_Product_Variation($variation_id );
$variation_description = get_post_meta( $variation_id, ‘_variation_description’, true );

//wc_get_formatted_variation
// /$var_data = $_product->get_formatted_variation_attributes(true);

$var_data = wc_get_formatted_variation($_product, true);
if($var_data):
?>
<div style=”>
<p style=”<?php echo $styles[‘004’].$styles[‘pb5’];?>”><?php echo $var_data;?></p>
</div>
<?php
endif;
endif;

// pluggable function for expansion of data
do_action(‘evotix_confirmation_email_data’,
$ticket_item_id,
$ticket_pmv,
$styles,
$ticket_number,
$tix_holder_index,
$event_id,
$EVENT
);
?>
</td>
<p style=”page-break-after: always”></p>
</tr>

<?php
// terms and conditions
if(!empty($eotx[‘evotx_termsc’])):
?>
<tr><td style=”<?php echo $styles[‘103’];?>”>
<p style=”<?php echo $styles[‘008’];?>”><?php echo $eotx[‘evotx_termsc’];?></p>
</td></tr>
<?php endif;?>

</table>
</td>
</tr>

<?php if($email):?>

<?php endif;?>
</table>

With the debugging on and my email template in place I see the following errors in the log while processing an order:

[19-Jun-2020 09:10:18 UTC] The get_used_coupons function is deprecated since version 3.7. Replace with WC_Abstract_Order::get_coupon_codes.
[19-Jun-2020 09:10:18 UTC] The get_used_coupons function is deprecated since version 3.7. Replace with WC_Abstract_Order::get_coupon_codes.

[19-Jun-2020 09:10:20 UTC] PHP Notice: Undefined variable: repeat_interval in /home/twbg7ndbdmz7/public_html/mc/wp-content/themes/virtue_premium-child/eventon/templates/email/tickets/ticket_confirmation_email.php on line 93
[19-Jun-2020 09:10:20 UTC] PHP Notice: Undefined variable: repeat_interval in /home/twbg7ndbdmz7/public_html/mc/wp-content/themes/virtue_premium-child/eventon/templates/email/tickets/ticket_confirmation_email.php on line 97
[19-Jun-2020 09:10:20 UTC] PHP Notice: Undefined variable: repeat_interval in /home/twbg7ndbdmz7/public_html/mc/wp-content/themes/virtue_premium-child/eventon/templates/email/tickets/ticket_confirmation_email.php on line 110
[19-Jun-2020 09:10:20 UTC] PHP Notice: Undefined variable: repeat_interval in /home/twbg7ndbdmz7/public_html/mc/wp-content/themes/virtue_premium-child/eventon/templates/email/tickets/ticket_confirmation_email.php on line 93
[19-Jun-2020 09:10:20 UTC] PHP Notice: Undefined variable: repeat_interval in /home/twbg7ndbdmz7/public_html/mc/wp-content/themes/virtue_premium-child/eventon/templates/email/tickets/ticket_confirmation_email.php on line 97
[19-Jun-2020 09:10:20 UTC] PHP Notice: Undefined variable: repeat_interval in /home/twbg7ndbdmz7/public_html/mc/wp-content/themes/virtue_premium-child/eventon/templates/email/tickets/ticket_confirmation_email.php on line 110

[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Dompdf.php on line 600
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Dompdf.php on line 621
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 469
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 476
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 483
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 490
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Css/Stylesheet.php on line 1340
[19-Jun-2020 09:10:20 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Renderer/Text.php on line 141

With debugging on, and if using the default ticket_confirmation_email.php I get the followings errors:

[19-Jun-2020 09:03:19 UTC] The get_used_coupons function is deprecated since version 3.7. Replace with WC_Abstract_Order::get_coupon_codes.
[19-Jun-2020 09:03:19 UTC] The get_used_coupons function is deprecated since version 3.7. Replace with WC_Abstract_Order::get_coupon_codes.
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Dompdf.php on line 600
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Dompdf.php on line 621
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 469
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 476
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 483
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/lib/Cpdf.php on line 490
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Css/Stylesheet.php on line 1340
[19-Jun-2020 09:03:24 UTC] PHP Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/twbg7ndbdmz7/public_html/mc/wp-content/plugins/eventon-pdfer/includes/dompdf/src/Renderer/Text.php on line 141

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