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Replies for tickets on suppota

Reply to: tickets(179403)

Hi there I was able to get this resolved and please update to new version of FUllcal 1.1.12 http://docs.myeventon.com/documentations/changelog-fullcal/ will resolve it 🙂

Reply to: tickets(179097)

Hello,

I have removed refund status following exactly as noted in the post 11582534, recalculate, updated, and the tickets still show as refunded.  You are welcome to log-in to my site to view the issue. If I am doing something wrong, I don’t know what it is, otherwise, this doesn’t appeart to be working correctly.

Reply to: tickets(179510)

Thank you for trying to help.

Unfortunately either I don’t understand your instructions or not making my request clear but I can still not do what I want.

If I click on the link in your response http://dev2.myeventon.com/events/virtual/ I successfull am direct to the page on my site that I want.  However if I place this link in my Event field “Youtube Video URL*”  I still get a 404 error when I click the “Join Event Now” button. I also changed broadcasting method to “Youtube Private Recorded Event”

If you go to the page on my website https://retirementcornerstones.com/webinars-live/ where I am trying to allow visitors to “Join Event Now” you will see virtual events Supersizing Social Security.  Again, in these virtual events I have used the settings of “Youtube Private Recorded Event”  and the URL ttp://dev2.myeventon.com/events/virtual/ but I beleive you will see that if you click “Join Event Now” you will get 404 as opposed to ending up at https://retirementcornerstones.com/webinar-live-sample/

What am I doing wrong?

Thanks

Doug

Reply to: tickets(179540)

Deleting that empty line worked! I was able to import to Google calendar.

How can we make it so the extra line doesn’t show for our customers?

 

 

 

Reply to: tickets(179469)

Ohh now it works! The only problem now is that I can’t seem to edit it within my elementor-editor, for example making it wider and changing position… How can I do this?

Reply to: tickets(178866)

https://www.celt.iastate.edu/calendar-test-page/

Thank you for your quick response – it is VERY much appreciated!

What we are seeking is that the list would also include:

  • Description of the event (the description shows up in your demo pages, and it is in our ics file)
  • the link to event details which would be clickable and open the entry (right now it opens to an error page)

Things that have occurred since yesterday:

  • It is now showing duplicate events (I have attached an image)

I will keep playing with it today and appreciate any and all help.

Peace,

Laura

Reply to: tickets(179485)

Hi. This is not really good enough as you are basically asking for more money to unlock a simple feature. Are you saying this is the only way?

Reply to: tickets(179474)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.