Replies for tickets on suppota
Hello,
WordPress doesn’t allow you set up your own ID (post, page or event). Please try sending us a customization job request by creating a new ticket in here and selecting Customization Request as the category. Maybe one of our developers can implement this for you.
Meanwhile, could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
Ashan,
The problem is in this error:
https://awardauction.net/wp_dev_site/eventontest/wp-admin/post.php?post=3622&action=edit
Uncaught TypeError: Cannot read property ‘1’ of null
at rgb2hex (eventon_backend_post.js?ver=2.8.9:201)
at get_default_set_color (eventon_backend_post.js?ver=2.8.9:155)
at HTMLDocument.<anonymous> (eventon_backend_post.js?ver=2.8.9:135)
at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[chunk_1]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.4.1:2)
at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[chunk_1]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.4.1:2)
at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[chunk_1]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.4.1:2)
at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-backbone,media-models,moxiejs,plupload,wp-plupload,jquery-ui-cor&load[chunk_1]=e,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable&ver=5.4.1:2)
No issues on dev2.
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hi Ashish,
The questions I have around it are:
1. Can an event organiser accept a booking before the vendor pays? I.e. Can there be a two step process?
If not, can we use some kind of voucher code system?
2. It’s not clear how an event organiser would submit their floor plan. Would I have to set it up for them each time? If yes, I’d need a bit of help initially. When I played around with it I struggled to set it up in even a basic way
3. Can someone list an event without using the floor plan functionality? They won’t all want this option
Thanks,
Yvette
Hi,
I made the payment.
WordPress: https://www.trainingmaastricht.com/cms/login/
Username leidsman Password Leidsman1234
Ftp Acces :https://ikdirectadmin19.ikoula.com:2222/CMD_LOGIN
Username trai03 Password yiQA6JHDAU
I hope this is everything you need.
Greetings,
Rachelle
Additional information for your testing:
The events admin menu name is “Auctions” on the site in question.
The “Hwy 88 Self Storage” event is one that exhibits the problem.
The “Livingston Self Storage” event is one that does NOT exhibit the problem.
Sorry about that. I created different calendars to show “Holbrook” “snowflake” separately but i think I’m missing a step.
Say I wanted the first two events to display under “Holbrook” and the second two under “snowflake” but both displayed on the same page under those titles. I watched the video on how to do that but it didn’t work for me.
Hello,
The wrapper is determined by your theme’s html/css in this case.
Please go to eventon->styles and add following code in the panel and save the settings:
.evo_page_body {
max-width: none !important;
}
If you do not see any changes, go to myeventon->settings and turn on “Write dynamic styles to header” button.
If you still do not see any change, turn off “Write dynamic styles to header” button, save the settings, turn it back and save the settings again.
Thank You
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution.
Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!