Archives: Replies

Replies for tickets on suppota

Reply to: tickets(177984)

This reply is not very satisfying …. Your plugin was working fine until your last update. So there must have been some changes on your site.  Therefore the issues were caused by your plugin and not the theme.

Please fix it. Thanks!

Reply to: tickets(177892)

Okay let’s do it and we will see how it will looks.
And if there should be any changes you can adjust them.

Reply to: tickets(156331)

Hi Fellas,

Sorry to disturb you but this issue still remains unresolved when trying to search for events using the search box element.

Please visit my test site at http://staging.pro-sk.co.uk/keeperschools/

In the find a keeperschool block in Safari/ios especially in responsive view / tablet/iphone when you click-touch on the search icon no results are returned. However If you hit the return key from the keypad results are returned as expected.

In Android Chrome/Firefox on click search icon results are returned as expected.

Please can you help with this issue. The search for events search box is an integral part of our long term business operation and needs to work across all devices.

Please advise

Dave

Access

http://staging.pro-sk.co.uk

WP: admin
PW: CreweAlex1?

 

 

Reply to: tickets(178140)

Update:

6. Please instruct me on where/how to change all these colors > https://ibb.co/c2Fh2PZ

Thank you!

Reply to: tickets(178032)

Hello,

Could you tell us why do you want to refund them? Can we somehow help?

Please check and let us know if these order ids are correct:

#87259

#87256

Reply to: tickets(177984)

– The featured events are on the bottom. But they should be at the top!

Please check this answer from our main developer on similar issue:

Here is the patch fix that will go in events lists ext. addon. Make sure to make the code changes that I have marked with check mark.

https://helpdesk.ashanjay.com/wp-content/uploads/2020/05/Screen-Shot-2020-05-22-at-10.48.34-AM.png

– The content of the eventon table is very wide 😉 It worked fine until the last release!

Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the theme developer and ask them for their assistance in solving the problem. Let us know if you need help with anything else.

Reply to: tickets(177975)

EventON takes the timezone from wp-admin > Settings > General > Timezone. It cannot translate times for different countries.

Reply to: tickets(177976)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.