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Replies for tickets on suppota

Reply to: tickets(381131)

Ok, all EventON versions are current. Surprisingly, the seat map does appear now.

The debug file does return some errors. attached

Unfortunately, the test event (Valerie Tyson Band – APR 29) set at $5 still returns $0.00.

Reply to: tickets(374429)

It seems odd to me that I can scroll through all the elements on the sidebar but when I do so the main pane stays stuck on the huge grey add title block and this does not move to reveal all the usual options for editing the event…?

Reply to: tickets(382280)

The error says that the server needs more memory limit. So you changing it to 1024M fixed the issue.

Reply to: tickets(382827)

Hello,

Which button are you referring to?

By default Learn More isn’t visible unless “Learn More Link” is added:

Reply to: tickets(382790)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(382804)

Please try making a test purchase and then go to wp-admin > WooCommerce > Orders:

Here each EventON’s order should have “Ticket Order”. The issue is that if you aren’t going to use WooCommerce’s default shortcodes, they should show “Non-Ticket Order”.

Reply to: tickets(382830)

Hello,

I cannot find EventON plugin installed on your website:

https://les-berges.com/wp-admin/plugins.php

Could you check and let me know?