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Replies for tickets on suppota

Reply to: tickets(170603)

The latest version of FullCal is 1.1.11. Could you go to https://www.myeventon.com/my-account/ and send us a screenshot of the version in your account?

About colours. Please update FullCal, change colours from EventON > Appearance and after go to EventON > turn off Write styles to header > save settings > turn on Write styles to header.

Reply to: tickets(169251)

Although, now with the latest update all of our font-awesome icons are broken.

I tried this fix from your site https://docs.myeventon.com/documentations/how-to-fix-font-awesome-icons-not-working-on-your-site/

but:

  1. The fix doesn’t work because the code is incorrect. You are missing a / on the last line that should be </IfModule>. If anyone adds your code to their WordPress site it will actually completely take their site down becasue there is no declared </IfModule> in their .htaccess file.
  2. Even with the fix, the FontAwesome icons are not fixed in the latest version. I’m assuming it’s because you updated to FA5 but all the correct calls are included.

I reverted our site back to 2.8.5 until this is fixed.

Reply to: tickets(170664)

Hello,

There is no option in settings for this available. It will require custom coding.

You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Reply to: tickets(170618)

It seems your website have javascript errors caused by other plugins/theme. You can find and resolve them by following this guide. Once these javascript errors are fixed, eventon scripts will be able to run properly and will resolve your issue.

Reply to: tickets(169251)

I have tried everything including:

  • Deactivating all EventOn plugins and reactivating them
  • downloading the latest EventON plugin from the site and re-uploading it

The final fix was to actually modify your plugin code using the tip here:

https://blog.wplauncher.com/you-do-not-have-eventon-main-plugin-which-is-required/

I had to go into the plugin file for each of your add-on plugins and add a declaration that told the add-on plugin that your EventOn core plugin is actually installed and activated.

This appears to be a pretty serious flaw in your plugin.

Now that the code is added, the shortcodes are working again and the calendar is showing.

Reply to: tickets(170670)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution.

Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(170559)

Hello,

Depending on the style, not all elements may show. In case of tile style, some elements will not display because it will break the tile design.