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Replies for tickets on suppota

Reply to: tickets(169489)

Hi,

I am from Greece and our main Developer is from US.

We cant know the specific time we will be able to access thought.

Reply to: tickets(169986)

Hi,

Thank you for your message we appreciate it.

The addons have been de-activated because of the update? This does sound a little bit strange.

If you do not enable them, u will lose the functionality which I suppose is something that you need.

Reply to: tickets(170020)

Hey Florian,

What is your web site URL?
Seems to be a conflict with another font, can you send us a URL please?

Reply to: tickets(170028)

Thanks. Bizarre! Cache cleared all the time. I still get a blank page from that calendar but in Safari only. Attached. I’ll check the debug.

But what about the other calendar?

2.
One of my pages has this eventon code. It comes up blank in all browsers. https://lejazzetal.com/dave-kelbie/
[add_eventon_list number_of_months=”18″ show_limit=”yes” event_count=”3″ hide_past=”yes” hide_empty_months=”yes” show_year=”yes” etc_override=”yes” accord=”yes” event_type=”523,22,78,156,28,42,519,548,558,580″ ]

I think it’s to do with the amount of event types because if I lose some event types, for instance 523,22,78,156, all is cool.

The page is almost exactly like this page which works. https://lejazzetal.com/david-horniblow/
This is the code on that page
[add_eventon_list number_of_months=”18″ show_limit=”yes” event_count=”3″ hide_past=”yes” hide_empty_months=”yes” show_year=”yes” accord=”yes” event_type=”523,42,492,493,410,519″ ]

 

Thanks

D

 

Reply to: tickets(170028)

Hello,

1. No issues from my side:

Could you try cleaning your cache?

2. Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(170023)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(170031)

Hey Jeff,

Sorry for this issue. Most probably there is a conflict between the licenses, our CEO will do review this asap.

Reply to: tickets(170033)

Hello Evan,

Thank you for your message.

We do not have such functionality right now.

You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.