Archives: Replies

Hello Roldan 

What is your order ID? Did you change the payment method to 1330 card at any point from myeventon.com > my account? I am guessing you originally purchased the addons using 0373 card and changed the payment to a new card? is that right?

Unfortunately, there is nothing we can do from our side. According to this screenshot (and debug.log) there is not enough memory on the server:

Could you try following this guide: https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/?

I think with the way eventON is developed a better way to use this is to use timezone in event edit settings

which will show in frontend tiles like this

I can open a new wp-admin user for you, but I cannot provide ftp details. As it is a client production site.

 

Please try to disable Yoast SEO Premium and let us know if it fixes the issue.

Collins I issued you a refund. Sorry to hear the work is slow for you now. Stay strong my friend things will get better before you know it.!

Best Ashan

The latest version release 2.8.8 include the int conversion. We will also keep an eye on this to see if we can find any other places in the code that we can factor in necessary escaping solutions. 

Thank you again for letting us know of this John!

Unfortunately, no. We identified that the problem is coming from Location Type: Virtual Location:

So we are working to fix this at the moment.

Hello Duvali.

We have ZERO intention of misleading our dear customers. When you checkout and addon from myeventon.com it is very clearly mentioned that this is a yearly subscription and you will be charged for renewal unless canelled.

And a reminder email was sent 3 days before to the renewal as well here is the transcript from gmail

Unfortunately, we unable to help with customizations (against Envato Support Policy). Please send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.