Replies for tickets on suppota
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Please update to 4.9.2.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
Also make sure to refresh Permalinks:
https://docs.myeventon.com/documentations/single-events-page-not-working-404-error/
4.9.2 is available with the patch included. Could you try updating and let us know?
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
The issue has been solved.
Thank you!
Diego
The last update has solved the issue.
I mark this as solved.
Thank you!
Diego
Orthotes
Dear Artem,
I’m sorry, with the code suggested (you can find it on the homepage www.orthotes.com) nothing is changed. Only one upcoming event (for April) is listed and not also the last past three events held in March.
Do you have any other suggestions?
Thank you!
Diego
so, it’s better to go with my account:
server: 50.87.170.207
user: ines@marketline.pt
pass: 2025@Help!
the website name is: /.website_f652f847
let me know if you can enter.
I went back to the previous version, and now the published event is visible.
With the new version, it didn’t appear.