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Thanks, appreciate you

Hello,

I have not had a response to this ticket that I sent 3 days ago.

Please help.

Justine

Thanks Artem!

That was the issue 🙂

When you create the event after setting the time on the form, it just inputs the default date of Jan 1 1970 12:00 am. We know this is something to do with the time format that is passed into the backend when it creates its unable to understand that format given.

Any ideas on how we can fix this?

From what you’ve shown me, it looks like it’s working. Did everything look ok to you?

Unfortunately, it seems that there is a performance issue with the server. Please check your shortcodes on our server: http://dev2.myeventon.com/20176-2/

You can either contact your hosting provider so they can check their resource usage logs and provide you with some solution or downgrade to 2.7.3: https://www.dropbox.com/s/4kr060y45fa9cmm/eventON_2.7.3.zip?dl=0

Please also check https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

Hello,

Please follow this guide: https://docs.myeventon.com/documentations/customize-ticket-email-template/

You can also send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Have you tried emails from this (or any different from yours) website: https://temp-mail.org/en/?

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