Replies for tickets on suppota
Hi there. I received a message saying you could not access my wordpress site despite me sending you the admin login details. Here they are again. Please let me know if there are any issues:
Website: www.ICAMH.org
Admin login: hiran.thabrew@gmail.com
Password: Temp@123!
Ok, I have updated all of the plugins to current version. I used FTP since it saved a step or two with deactivation and reactivation.
Do I need to run a test on my end or can you tell from your end if it’s working correctly or not now?
Hey Amber,
which page do u have this, I checked the /events/ page and I do not see it there.
Hey Clay,
Can u share public details because it is hard for us to access with one user only?
Hello,
Event dates/times are incorrect, I am afraid. Could you tell us how do you add Event Start/End times?
Please check this test event https://fernandagomes.pt/sitenovo/wp-admin/post.php?post=2223&action=edit
Other issue is the custom event page. It is not possible to see the page or the preview.
Could you elaborate more, for example with screenshot?
Hey,
I just checked your backend and I see no events added at all. Where are you adding them?
You are welcome!
Hey Arne,
We only help if we have access to the web site for such issues, so we need to review.
You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
Hey Roy,
You can invite for free on our Plugin also, u have had trouble setting this up, can we help?