Archives: Replies

You asked for the plugin to be updated. It is updated there was no difference made. All the other plugins are also updated.

I do not know for certain if the issue is from moving the site or if it had occurred prior to moving the site as this was the first time we tried to work with it this year.

I will extend the temporary credentials as I expect they will have expired by now.

Switching of any plugins doesn’t work. And obviously all negatively effect the website

no short code stopped working. It’s the map that doesn’t work. Can you please look at the map settings and error codes above and find out why it isn’t displaying?

You list this on your terms, so I’m assuming that in fact you do offer refunds for add-ons …

8. Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
8.1 Eligibility conditions for a refund request:
You are within the first 30 days of the original purchase of the plugin.
We cannot grant refunds after the first 30 days of the original purchase.
We cannot grant refunds on renewal payments. We may send you an email prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
You have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.
You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
If your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions, we will happily consider your refund request.
You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you.
Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
8.2 Conditions that are not eligible for eventON software refund:

8.2.1 After purchase you have later found out the software is not performing a feature that you expected, but was not advertised at the time of purchase.
8.2.2 If you purchased software with the expectation of a future feature that is not implemented as soon as you needed it.
8.2.3 If you initiate a refund request after 30 days of purchase.
8.3 Upon refund granted:

You agree to deactivate and uninstall the plugin from your site if a refund is granted.
Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

I got it. The thing is, EVERY other seller of digital products we work with offers a reasonable refund period. You all are making it so I am not going to buy ~$220 worth of your plugins. So that’s the risk of not having a buyer friendly policy. You lose sales.

Hey David,

Happy we could help, let us know if there is something else we could do for you.

Hi,

We are selling digital products, this means that even if you say you will not use and we refund you still can use them 🙂

Ok, we have asked our CEO to review this issue,.

Hey,

We will happily assist you, can you let us know what is not working exactly?

We cant help if we do not have backend access sorry