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Replies for tickets on suppota

Reply to: tickets(156864)

Hello,

number_of_months only works with Event Lists shortcode. Could you try this shortcode instead of yours:

[add_eventon_list show_upcoming=”1″ number_of_months=”12″ tiles=”yes” tile_count=”4″ tile_bg=”1″ tile_style=”1″ hide_past=”yes”]

Reply to: tickets(156919)

Hello,

Found the social media issue. My fault… had “Show social media share icons only on single events” enabled… (my apologies!)

Kind regards.

Reply to: tickets(156897)

Hi Basil,

Thank you for your fast reply. Don’t have them at the moment, however, I entered the login details in the initial support email, so you must have it.

My website is not live yet, please hit http://radnasebi.com/pocetna

and then log in with the provided admin credentials on the very right side. I just tried and it worked fine.

Let me know if you encounter any issues. Thank you in advance!

Reply to: tickets(156919)

Additional i’ve made a test page with the different short codes.

https://www.heeldetijd.nl/test/

I used these short codes:

[add_eventon hide_past=”no” tiles=”yes” tile_bg=”1″ show_et_ft_img=”yes” lang=”L1″ ux_val=”1″ jumper=”yes” hide_empty_months=”yes”]

 

[add_eventon jumper=”yes” jumper_offset=”1″ jumper_count=”2″ show_et_ft_img=”yes” ux_val=”1″ hide_empty_months=”yes”]

I seems the tiles=”yes” is the one causing problems.

The top version is not working. Bottom one works fine but is missing social media icons.

Hope this helps more.

Kind regards,

Roy

Reply to: tickets(156856)

Hey Sadesh,

You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Reply to: tickets(156865)

hey Jacy,

Can you re-phrase what you wrote for us in a more clear way? Just write it step by step how we can identify the problem and then provide us also backend details so we can work the issue.

Reply to: tickets(156919)

Hello,

Yeah for the customer I changed it back to ux_val=”2″ to have a working share solution for the time being. So if you click on that all works fine.

Normally it is on ux_val=”1″ but than it does not work. The eventcard does not slide down. But I would like to use the ux_val=”1″ option. (looks better).

Also in the ux_val=”1″ and ux_val=”3″ option(look at screenshots) the social media icons are not showing on the eventcards. (see screenshot)

I left the fault on the homepage for u to see what I mean. And provided a screenshot to show you the social media icons are missing from the eventcard.

I hope this makes more sense. Please let me know if you need something else. Thanks in advance.

Kind regards,

Roy

Reply to: tickets(156790)

Can you ask to re-crawl it please? Based on your web site size you do have a crawl budget so ask to check this again.