Replies for tickets on suppota
Hello,
Please go to EventON > EventON API > in the “Code to paste the below code into external website, where you want the eventON calendar to show.” textarea please add
?event_type=872
to the api link. For example, on our test server it will look like this http://dev2.myeventon.com/wp-json/eventon/calendar?event_type=872
After copy the code and paste it on a page.
If this won’t help please send us wp-admin access to your site as a private message for us to further assist your situation.
Hi Ashan,
So, if we can’t fix it, because we don’t know where the fault is happening, is there any way we can hack the code to alter the stock back after it takes the stock out, incorrectly. Essentially, force the stock being removed to be equal to the amount of tickets bought, with code?
Something like “If tickets = 2, get stock reduction, then make it equal tickets” if that makes sense.
Helen
I can’t connect to your FTP:
Status: Resolving address of kuwaitup2date.com Status: Connecting to 104.25.178.4:21... Error: Connection timed out after 50 seconds of inactivity Error: Could not connect to server
Could you please check?
I am going to assign this ticket to Ashan (CEO and Main Developer) and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello Craig,
HTTP 500 is a server-side error. So, you will need to contact your host and request their help with this.
Also, if you suspect the problem is caused by the Divi, you have to contact their support for help with it.
As it is not our product, we are not familiar with it and would not be able to provide the help with it.
Let us know if you need help with anything else.
Thank You
for me it loads the form in chrome but on firefox it is endless loading
Hey Alan,
Let us know if you have any updates 🙂
Dear, due to this error, the RSVP feature is not working in my site, it is my loss. Please try to fix as soon as possible.
I rename it with correct name but facing same issue, infact i only rename it with incorrect name to disable the plugin only to let me do my other work in wordpress admin otherwise i cannot do anything in wordpress admin.
Hello,
You cannot rename the folder name.
Please revert back to original name and check once.
Let us know if you keep getting the same error.
Thank You