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Replies for tickets on suppota

Reply to: tickets(382688)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(382141)

Hello Jody Mastey,

Please create a new ticket with included FTP access, because applying code changes can cause fatal errors.

Reply to: tickets(374429)

Hi Artem, screenshot attached. The two links shown bottom right are:

https://www.yogainverness.co.uk/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.7.2

https://www.yogainverness.co.uk/wp-json/wp/v2/templates/eventon//single-ajde_events?context=edit&_locale=user

Reply to: tickets(381352)

I am still having issues to locate the shortcode at the bottom of the page:

Is it supposed to be on this page:

https://centrodeayurveda.com/wp-admin/post.php?post=6&action=elementor

Could you check and let me know?

Reply to: tickets(382044)

Thank you Sergio for that update we will add more validation checks for the function before it is run.