Archives: Replies

Hello,

Could you please check my answer https://helpdesk.ashanjay.com/ticket/this-is-so-fucked-up-none-is-responding/

Hello,

We are sorry for the inconvenience. Which customization request are you referring to:

https://helpdesk.ashanjay.com/ticket/i-want-to-change-seat-design-we-have-ai-file/

OR

https://helpdesk.ashanjay.com/ticket/i-need-seat-number-to-change-for-eg-row-a-seat-number-1-not-a1/

Hello,

It seems there is an issue on the server side:

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

I tried to make /scholarships-directory the archive page. My understanding is that the archive page has everything on it. Is this incorrect?

I wanted my live page where all current and open events (scholarships) were displayed on /scholarships.

When I created the /scholarships-directory page and set it to be where the archive page was, I cleared the cache and saved the permalinks. Then when I tried to switch it back to /scholarships after trying to receive help from support – the /scholarships page continued to display as the archives page.

I tried creating other pages to be the archive page, but then when trying to use the /scholarships permalink – the page wouldn’t load at all due to too many redirects. The same happened with the /scholarships-directory.

When Yoast SEO asked me if I wanted to update the permalink and redirect the old URL to the new URL when building/editing pages – I selected no.

Hope this helps.

Please regenerate the PDF file after you’ve made any changes to it.

Hello,

PDF uses a notification email template, so you can follow this guide https://docs.myeventon.com/documentations/customize-ticket-email-template/ to change what you need.

Please follow this:

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!