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Replies for tickets on suppota

Reply to: tickets(158512)

Hi,

this is the license received from Envato:

ca58e6fb-f7a8-4859-b18e-f3db8e2d8586

But if i try to update the plugin receive this error: Packet not available.

screen shot: https://cloud.tecnoprof.eu/YEud2Yrd

Let me know

thank you

Best Regards

 

 

Reply to: tickets(160807)

Thank you. One more question. Can you please tell me why events duplicate? I only have one of the Baltic Cruise events on the backend but see it twice in my list, please see attached image. Is it because it spans across 2 months? How do I prevent this?

 

I am looking at the second row, last tile and the third row, first tile – for reference in the image that is attached.

Reply to: tickets(160997)

Just a follow-up:

I found support tickets referring to the fix for the parsing error, but it seems like that was fixed in the last update to plugin.

Still not sure why the event gets a missing description warning.

Thanks again!

Reply to: tickets(160909)

Thank you, I tried to add your shortcode but no result. I apologize for the login issue, I fixed it and you are good to go, please try again.

Reply to: tickets(160805)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Reply to: tickets(160959)

Hello,

Please go to EventON > Appearance > add your font to Primary Calendar Font family and Secondary Calendar Font family. Please note that you don’t need to use quotes in font names.