Archives: Replies

Replies for tickets on suppota

Reply to: eventON no longer working with WordPress 5.1 and update fails

Hello,

Could you please update EventON to 2.6.17?

To update eventon to latest version: You can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: Generating API code for Event Type 2

Hello,

Please go to EventON > EventON API > in the “Code to paste the below code into external website, where you want the eventON calendar to show.” textarea please add

?event_type=872

to the api link. For example, on our test server it will look like this http://dev2.myeventon.com/wp-json/eventon/calendar?event_type=872

After copy the code and paste it on a page.

If this won’t help please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: Stock being consumed twice in inventory on pending and completion. Issue began on 19th June 2018

Hi Ashan,

So, if we can’t fix it, because we don’t know where the fault is happening, is there any way we can hack the code to alter the stock back after it takes the stock out, incorrectly. Essentially, force the stock being removed to be equal to the amount of tickets bought, with code?

Something like “If tickets = 2, get stock reduction, then make it equal tickets” if that makes sense.

Helen

Reply to: If i install “eventon-rsvp_2.6.5” then my wordpress ADMIN stops working with this error “error is currently unable to handle this request.”

I can’t connect to your FTP:

Status:      Resolving address of kuwaitup2date.com
Status:      Connecting to 104.25.178.4:21...
Error:        Connection timed out after 50 seconds of inactivity
Error:        Could not connect to server

Could you please check?

I am going to assign this ticket to Ashan (CEO and Main Developer) and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: Activating Add-on (Event Tickets) create HTTP 500 error

Hello Craig,

HTTP 500 is a server-side error. So, you will need to contact your host and request their help with this.

Also, if you suspect the problem is caused by the Divi, you have to contact their support for help with it.

As it is not our product, we are not familiar with it and would not be able to provide the help with it.

Let us know if you need help with anything else.

Thank You