Archives: Replies

Hello Steve,

If you are seeking refund for the main Eventon plugin, please  contact Envato and request them for it. Eventon is sold exclusively on envato marketplace and we do not have control over their refund policy.

If it is for one of our addons, please use the form in the link below to make the refund request:

http://customer.ashanjay.com/eventon-customer-refund-request/

Thank You

Hello,

Please note our staff do not work during weekend and any questions asked right before weekend or during weekend will not be answered until our staff returns. We appreciate your understanding!

Thank You

We have one registered domain (miramichi.org) and WordPress is setup in folders under the root so we can have English and French (/en and /fr). The miramichi.org is the root (/) and is a landing page with the miramichi.org/en and miramichi.org/fr being available with redirects in the htaccess. So, we have one domain only and other plugins have been able to allow the license exceptions. If this is not the case then we can start the refund process as we need a front end submission also so we need to purchase that separately. We will need to install a different plugin like Events Manager.

Thanks

Hello! Yes, I already filled one of those out.

Here is my order #: 43888

Thanks for the help 🙂

Sorry for the delay, would you kindly tell me what the order ID for the orders you are wanting to get a refund for?

So if you have separate installations of wordpress they you will need separate licenses. I am not really sure how you have the /en and /fr but if miramichi.com is your main domain and that is where you only wordpress isntallation they you dont need separate licenes. Hope that makes sense?

Hello,

I’ve refreshed Permalinks. Please check and let me know.

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here.

Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

We have the site(s) separated and do not use WPML – manual translation only.

Miramichi.org/en/

Miramichi.org/fr/

Thanks