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Replies for tickets on suppota

Reply to: tickets(380189)

it doesn’t work 🙁

I tried to turn on/off/on the “write dynamic styles to header” setting

Thank you for your help

Reply to: tickets(380552)

Hello, I followed your steps provided along with updating the full cal addon and I am still receiving the same error of not seeing the events on the calendar on hpsj.com/calendar-of-events. I will revert to the old version again to avoid our members not being able to see the calendar but I am uncertain what to do at this point. I have followed step by step instructions on how to resolve and I am still getting the same bug of the events not displaying on the calendar. I checked and the events are not being deleted, they are just not displaying for some reason.

Reply to: tickets(380709)

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(380716)

Hello,

Please take a look at this guide:

https://docs.myeventon.com/documentations/single-events-page-not-working-404-error/

If the issue continues, please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(380717)

Hello,

Please check https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ > 7. Subscriptions & Automatic Renewal > 7.4 Subscription Refunds. A renewal reminder mail was sent before the charge was made. We had given you opportunity to cancel if you didn’t want the renewal.

Also note that you can cancel at any time by following:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Reply to: tickets(380718)

Ashan,

I cannot find this in EventON > Language:

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2

Could you check?

Reply to: tickets(380718)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(380721)

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.