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Replies for tickets on suppota

Reply to: tickets(380175)

So, I tried using your importer instead of the one I was using- and there are still problems. I’m using an ICS File- and EventON is not publishing the files, using the correct time zone, or importing only current events.

I’ve tried several different way to ensure the time zones were imported correctly- 1) using the file time zone 2) manually overriding the time zone to the Word Press Time Zone, and 3) Manually overriding the time zone to EST New York. Nothing is working.

Every event past and current imports to draft, and the time zone imports to something completely different than put in the system.

Please advise.

Reply to: tickets(380328)

This code changes the height:

.eventon_fullcal .evo_fc_day { padding: 10px; }

Try adding it and the adjust by changing 10px.

Please try and let us know.

Reply to: tickets(379499)

Let’s fix this issue:

https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/03/03071921/Screenshot-2025-03-03-at-15.15.57.jpg

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(380366)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.