Replies for tickets on suppota
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
Could you please check if EventON > Tickets > Auto re-stock tickets when orders are refunded or cancelled is enabled? Please also update Tickets add-on to 1.7.8 if needed.
Could you please send us a screenshot of this order? My test of this repeating event http://dev2.myeventon.com/events/ticket-repeat/var/ri-1.l-L1/ on our server:
As you can see the date is correct.
EventON API has limited functionality because of iFrame performance. Unfortunately, you can’t change Calendar’s design or make events open as accordion.
Please send us your order ID for your eventon purchase and we can check in our system for license status and fix this for you asap.
Please also note that I still can’t access http://aktivitus.se/wp/wp-admin/admin.php?page=eventon&tab=evcal_4. All I can see is:
Really sorry for the delay. I’ve contacted our Main Developer to check this issue ASAP.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
Hi,
Hi there,
thanks for final answer.
1.) Yes, I know. But I do not understand why it works perfectly, when I download a single event for my outlook calendar. Why is it not working with the “download all”? There should be some failures within your code when the ics.file is gernerated.
2.) I fixed it by my own.
3.) I tried to do the “exclude from calendar” per event from the calendar, but after downloading the whole calendar they got downloaded, too. Can you please tell me: Do I get it right that it does not matter what I do (exclude from calendar, set “draft mode” etc.) all events get downloaded when I do the “download all” function? The only solution I see is to delete all events I do not want to get download..-> Customization Request? Any costs on that?
4.) If you do not mind I wanna set a ZOOM-meeting with you to get things clear beacause I do not want to waste so much any more with that ticket. LEt me know if that´s appropriate for you, too.
Kind regards
Marius