Replies – Page 12469 – EventON Help Desk

Reply to: tickets(116782)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution.

Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(118221)

Dear Artem,

The problem is – I do not undersand where I have to search this folders? On the server? On my computer? In WordPress? I am sorry, but I am not an IT person 🙂

Reply to: tickets(117848)

No additionally, you have to replace this code :

INPUT.on(‘keyup’,function(){

if( INPUT.val() != ”){

INPUT.siblings(‘button’).trigger(‘click’);

}

});

with the code i wrote above.

The reason is that scanner guns send an “enter” character at the end, so if you are watching for an “enter” you ensure that you read the whole value.

For example, at the most computers that we tested the scanner guns, the value for ticketing was just a single “h” (the first character of the qr value) and not the whole value (https://www.mysite.com/checkin?id=xxxxxx).

So it couldn’t actually scan the qr codes properly.

After we’ve manually replaced the code to watch for the enter value, everything works fine at all browsers / devices.

Reply to: tickets(116048)

and looking at the pdf in media i saw that also that one don’t have qr codes…

https://jubileumfeestvenlo.nl/wp-content/uploads/2019/03/Ticket_order_1336.pdf

And a random check it seems that there are more pdf’s without qr code… https://jubileumfeestvenlo.nl/wp-content/uploads/2019/03/Ticket_order_1322.pdf

Should we fix these pdf’s in some way and resend everybody the ticket mail before the event?

and is there a way to do this… (in batches to don’t get on a spamlist)

Reply to: tickets(116048)

Also order 1336 didn’t had a pdf or even a qr code in the mail. I resend the ticket to myself first and got at least an qr code in the email. Not a PDF in the mail.

I resend the client the ticket mail in hope he now has a qrcode and hopefully also a pdf… but don’t know.

The earlier mentioned pdf of 1344 i recreated manually in Photoshop…. but is there an other way to regenerate a mail WITH the pdf?

Reply to: tickets(117834)

Hi Ashan,

Ok I understand … I hope that the rest of the modules do not have this renewal too because when we do a site for a client, once the site is validated I do not intend to buy the module again …

thanks anyway

Reply to: tickets(118295)

Try

Username: eventonsupport

Password: AsDp4Zj7Wk5kFh#AO1y^zc8x

Reply to: tickets(117276)

May I know any update on it?

Reply to: tickets(118295)

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you! could be IP address blocking
please unblock USA, Nepal and USA