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Replies for tickets on suppota

Reply to: tickets(118148)

Unfortunately, they aren’t available by default. Please try to follow this guide: https://www.wpdesk.net/blog/woocommerce-checkout-radio-buttons/

Please also try to add:

'value'=> 'some_value',

Reply to: tickets(118144)

Please try to use this code:

.ajde_evcal_calendar.boxy.boxstyle1 .evo_boxtop {
height: 150px !important;
}
.eventon_events_list .eventon_list_event .evcal_desc, .evo_pop_body .evcal_desc, #page-content p.evcal_desc {
margin-top: -20px !important;
}

Reply to: tickets(114955)

Hi Ashan,

As you could see in the screenshot I sent one email earlier. I have ticked these boxes and filled the fields so that’s not where the problem lies. Could you take a deeper look please?

I believe you have the admin logins in this ticket if you need to take a look.

Thanks again

Guillaume

Reply to: tickets(116782)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution.

Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(118221)

Dear Artem,

The problem is – I do not undersand where I have to search this folders? On the server? On my computer? In WordPress? I am sorry, but I am not an IT person 🙂

Reply to: tickets(117848)

No additionally, you have to replace this code :

INPUT.on(‘keyup’,function(){
                                    if( INPUT.val() != ”){
                                        INPUT.siblings(‘button’).trigger(‘click’);
                                    }
                                });
with the code i wrote above.
The reason is that scanner guns send an “enter” character at the end, so if you are watching for an “enter” you ensure that you read the whole value.
For example, at the most computers that we tested the scanner guns, the value for ticketing was just a single “h” (the first character of the qr value) and not the whole value (https://www.mysite.com/checkin?id=xxxxxx).
So it couldn’t actually scan the qr codes properly.
After we’ve manually replaced the code to watch for the enter value, everything works fine at all browsers / devices.

Reply to: tickets(116048)

and looking at the pdf in media i saw that also that one don’t have qr codes…

https://jubileumfeestvenlo.nl/wp-content/uploads/2019/03/Ticket_order_1336.pdf

 

And a random check it seems that there are more pdf’s without qr code… https://jubileumfeestvenlo.nl/wp-content/uploads/2019/03/Ticket_order_1322.pdf

Should we fix these pdf’s in some way and resend everybody the ticket mail before the event?

and is there a way to do this… (in batches to don’t get on a spamlist)