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Replies for tickets on suppota

Reply to: tickets(117752)

That’s alright, that’s what the staging site is for!

I’ll get our tech guy in on your responses, and see if we can get you FTP access.

Reply to: tickets(117752)

essentially its a server overload- much like a home computer- it just takes time for it to catch up to itself – but getting rid of the P3 plugin would help make it faster

Reply to: tickets(117752)

I am sorry about this- normally cache plugins are supposed to reduce the size

The diagnosis plugin p3 profiler detects how large each plugin is and how many resourses they take (works on my site)

its down right now, however I believe it will be back up soon – if its not please send ftp for the st8ging site or if you have access to that go in and delete the p3 profiler plugin from the plugins folder

 

I am sorry about this- my tests show that both revolution slider and eventon are not the core cause of the page size however I am still willing to work on it- but I understand if you are not happy

Reply to: tickets(117752)

Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

Seems that other cache plugins also cause the issue

If you get into the wp-admin- turn of p3 profiler in the plugins

 

that plugin was supposed to detect which plugins were causing the largest size

Reply to: tickets(118102)

Hello,

Are you having problem submitting tickets here? Or is it about the API addon?

Can you explain a little more please?

Thank You

Reply to: tickets(118110)

In case video upload didn’t work, link is below also:

https://drive.google.com/open?id=1DBjoC4Ui-TSfWdCseDNv3_i22EVYmEN-