Archives: Replies

Hi Artem,

Below is the link to access the file:

https://drive.google.com/file/d/1dv6e9yEaJ4iuBQmrWTIGXLd_BIw68Mc8/view?usp=sharing

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and answer your question. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

The most secure solution is no use FTP Method. Also EventON > enable Do not delete eventon settings & data when EventON is uninstalled before update.

Hello,

Could you please fix this:

Geocoding Service: This API project is not authorized to use this API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key

Please follow https://www.wpgmaps.com/documentation/creating-a-google-maps-api-key/ (Create API Credentials).

Ah yes, sorry about that. It looks like that Permalinks affect Posts and Events by default and, unfortunately, you can’t change this.

Hello,

The problem is that your Order Confirmation email was customized: https://susannes-kochschule.ch/wp-admin/theme-editor.php?file=woocommerce%2Femails%2Fplain%2Fcustomer-invoice.php&theme=eventchamp-child

Could you please try use the default one?

Hi Ashan,

That is strange that this was the first instance of the images not loading correctly.

The Jetpack team looked into it and saw that there was a Content Option called Display on pages that wasn’t enabled. So if anyone else comes across this problem in the future, they can try navigating to My Site > Customize > and check Display on pages. That fixed the problem for us.

Thank you for looking into it. We are very happy there was a solution and that they were able to sort it out for us.

Oye.  I think I need new glasses.  Thank you – that fixed it.

Hello,

Unfortunately, at the moment it is not supported. You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

In searching, it appears that light boxes can be opened via a created text link,…

Can you please send us a direct link to Search page?

Thank you very much for your follow-up!

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!