Archives: Replies

Hello Katherine,

It will be reviewed as soon as possible. Than you for your patience.

 

Hello Beatrix,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hi Ashan.

Thank you for your response.

1. You already have admin access to our site. I can see that you have logged in with the credentials I provided. So what do you mean by that?
2. I do not understand how to place the code inside a page without any VC blocks, since the whole WP Theme and all its pages are built using VC.

Thank you for your help

Hello Brad,

Tickets are basically woocommerce products. So, yes, woocommerce is required for the ticket addon to work. It will not work without woocommerce.

Let us know if you need help with anything else.

Thank You

 

Hello Deborah,

Please give us exact url of the page where you have this.

Also, you say you are not using eventon. Can you explain the issue a little more please?

Thank You

When will this be initiated? I havjust filled out the form.

Hi Stephane,

we could simply hide that month with CSS (due the the date being on the event itself its not really needed up the top)

I still cannot access your site I get access denied which I assume is IP address blocking (I’m in Australia)

to deactivate 

Détails de l’événement 

A simple way is to goto myeventon>>>>language and simply replace it with  a full stop or _______________________

I’d need wp-admin access to get in there and hide it via css – I’d need to do class specific css- otherwise it would hide all the titles

Hi Mark, Unfortunatly thats outside the skope of the helpdesk (as its changing the way the addon works)

You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

I have deactivated it