Replies for tickets on suppota
Hello,
Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Could you please try FTP Method? This link will further explain the process.
Hello,
Do you have this issue with every event? For example, Annual Review Workshop and EHC Plan Workshop – 2 Part – P1.
Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
Please also try our demo http://demo.myeventon.com/
Hello,
A renewal reminder mail was sent before the charge was made. We had given you opportunity to cancel if you didn’t want the renewal.
Please use this form for refunds: http://customer.ashanjay.com/eventon-customer-refund-request/
Really sorry but I’ve checked options again and I think you can remove it with EventON > Action User > Event Manager > enable Allow user to edit certain fields. Could you please check?
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Hello,
1. Please check Edit Event > RSVP > Additional email addresses to receive email notifications for new RSVPs.
2. Unfortunately, you can’t do the same. You can have only one email from EventON > RSVP > Emails > Receive daily digest emails for events (BETA).
Event API https://www.myeventon.com/addons/event-api/ is the best solution. Please check it’s options on http://dev.myeventon.com/wp-admin/
But it has some limitations. For example, you can’t use Tiles design.
Unfortunately, it’s not possible.
Please fix:
Google Maps JavaScript API error: ApiNotActivatedMapError https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error
Hello,
Unfortunately, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote to get it moved into development faster.
OR You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.