Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

I am sorry about the issue! First time testing the payment plugin you are using.

Could you try following this guide on how to activate the test mode correctly:

https://woocommerce.com/document/stripe/customer-experience/testing/

Perfect! Do you have any more questions or can I close the ticket?

Sorry I missed this reply – I have not been well.

So we use Woocommerce with Woopayments and Stripe and Paypal. We are also using your plugin and all of the addons we have purchased.

 

When looking into this I have noticed that it looks like the orders where the customer is using the quick payment in the basket that was apple pay or google I think even some of the link ones where we were having issues but not going through to the checkout that this was where.

I have switched the apple and google quick pay functionality off and it looks like we are not having this issue. I am doing a big check this weekend so can let you know if this has happened and where since last week when we turned that on

That is perfect thank you – I will get that updated ASAP

We’ve come this far based on trust, so let’s keep going.

Go ahead and give them access. I’ve got monitoring on everything and I’m taking a current backup as we speak.

can I give Kubio admin access? they may actually get it working better with both header and footer

I know you don’t like to give out private info. but its in their best interest to sort it out with no issues

Thats looking brilliant mate, I really appreciate your efforts. You are leaps and bounds ahead of anything I could have done.

Kubio have asked for your admin access (they may in fact set it up for you)

addons are a seperate purchase from myeventon.com and are a yearly subscription
in order to get support for those addons and the latest build. you purchase yearly- however most addons can be run for years before breaking so you pay once and can use the addon as it is for however long it works without paying more.

where as the main eventon plugin is purchased on codecanyon- we provide unlimited support for the one connected to codecanyon- buy once support for life