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Replies for tickets on suppota

Reply to: Google maps blank

Hello Shannon,

I created a test event and I can see the map.

https://mybundles.ca/events/ajde-event/

Please make sure to enable “Generate Google Map from the address” option in the event post.

Let us know if you need help with anything else.

Thank You

Reply to: Slider conflict

Hello,

Eventon is a custom post type. And so, if you theme has not programmed the option to be added in custom post types, they will not appear. You will need to contact theme developer to ask them to add the feature if needed.

As we are not familiar with your theme, there is not a lot we can do I am afraid.

Let us know if you need help with anything else.

Thank You

Reply to: how to update the plugin without losing data

Hello Camilo,

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

PLEASE REMEMBER TO DO A COMPLETE BACKUP OF YOUR SITE AND TURN ON “Do not delete eventon settings & data when EventON is uninstalled” IN EVENTON SETTINGS BEFORE DOING THE UPDATE.

 

Reply to: Auto-opening “read more” on events?

Hello Camilo,

You can turn on “Show full event description” in myeventon->Event Card.

Please check the screenshot.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Reply to: I would like the refund for my subscription

Hello Hai,

All reminders are sent prior to making the renewal. Maybe it went to you junk mail.

I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you.

Please note our staff do not work during weekend and any questions asked right before weekend or during weekend will not be answered until our staff returns. We appreciate your understanding!

Reply to: Open Link In New Window as Default for Action User

Hello,

That option is for the learn more link in the event card and not for opening the event itself.

If you want to hide that as well, you can add the css code.

Please go to eventon->styles and add following code in the panel and save the settings:

#eventon_form .evoau_table .row.learnmove p.checkbox_field {
position: relative;
display: none !important;
}

If you do not see any changes, go to myeventon->settings and turn on “Write dynamic styles to header” button.

If you still do not see any change, turn off “Write dynamic styles to header” button, save the settings, turn it back and save the settings again.

Thank You