Ahh – I understand. Thanks for the quick response! Alright, it seems like I purchased the wrong product accidentally. I saw the “Event Over” label on the Add-on plugin description page and thought that was where to get that feature.
- Could you refund me for the cost of the plugin and revoke my license for the add on? I will keep the main plugin, which is awesome!
- Is there another workaround, or a way to reconfigure the plugin, or add-on purchase, that can automate the process so once an event is over, it automatically displays “Event Over without tickets?” I know I can manipulate the “Cancel Event” label via coding easily to display it as “Event Over”, but that is still not automated. How can I do this for my client?
Thanks so much, Artem.
Ok – We did a test over the weekend and here is a list of events that work and don’t work. Can you please help troubleshoot this? Thank you!
Events with working email feature:
Advanced class 5/19: https://girlnextdoorhoney.com/event/intro-to-beekeeping-class-4/
Intro Class 4/13: https://girlnextdoorhoney.com/event/intro-to-beekeeping-class-3/
Intro Class 5/19 (I need to cancel this event, so I marked it as sold out for now, but left it active for reference).
Events with broken email feature:
Tour 2/23: https://girlnextdoorhoney.com/event/hive-tour-2/
Tour 3/16: https://girlnextdoorhoney.com/event/hive-tour-copy/
Tour 4/27: https://girlnextdoorhoney.com/event/hive-tour-3/
Tour 5/19: https://girlnextdoorhoney.com/event/hive-tour-4/
Hive Inspection class 2/23: https://girlnextdoorhoney.com/event/201-hive-inspection-class-3/
Intro Class 3/30: https://girlnextdoorhoney.com/event/intro-to-beekeeping-class-5/
Hi Artem, thanks for your reply.
Here is details as asked
FTP Username: dfellas@desertfellas.com
FTP server: ftp.studio-zee.com
FTP & explicit FTPS port: 21
Password: dj6iK@9#1)4sMpupcBAjs8VW
Please send us FTP access to your site as a private message.
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Ashan,
The same on dev2: http://dev2.myeventon.com/15451-2/
After I edited this event from front-end http://dev2.myeventon.com/wp-admin/post.php?post=15454&action=edit it reverted Featured Image to the default one.
Hello,
Please try to enable Edit Event > Tickets > Manage Ticket Stock > Total Tickets in Stock. Now Add New Ticket Variation with empty Ticket Variation Stock Quantity. Unfortunately, it won’t show the remaining overall tickets but won’t let users add more than Total Tickets in Stock.
However please create a new ticket and select Feature Request as category so others can vote to get it moved into development faster. OR You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
