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Bryan also wanted to let you know we have a new QR Code version out now 1.1.3 that address few issues and also add option to disable encrypted ticket numbers. 

If you have any more questions please let us know/

Hi there please update to latest version 1.1.3 where I have added the option to disable encryped ticket numbers. And also made few adjustments in the code base.

And Adam yes, I’d be intersted in a demo of what you guys come up with using the QR code addon. Afterall I am all in for making this better for users like you so your job is easier 🙂 

Oh and also the reason for adding the encrypted ticket number was some of our customers reported people using the plain ticket number and manupulating other numbers and getting through to event incorrectly. So we introduced the encrypted numbers so no one can know what the next sequence in the number is.

At the moment there is no easy option but you can however go into the code and comment out the lines below using // in front of the line and then save and clear cache to load new JS file.

And that would solve this issue for you, but remember if you do this when you have more than 1 location the map will NOT recenter to show all other location markers.

Thanks Helen for clarification. That is very strange because those 2 notices are coming from woocommerce notes and its not something eventON adds. And we are not able to replicate this on our end like I said, and we havent heard anyne else with this issue either. So the next option would be for you to switch to default WP theme and deactivate all other WC addon plugins and leave just eventON, tickets, and WC and try. If that doesnt fix try brand new WP installation and try there. 

I’ve done both – created a new event and duplicated events. Some of the emails work and some don’t. I explained it in detail above.

I realize that this might be difficult to trouble shoot but I’m sure you can also see why this is an issue. Why would some event emails work and others do not? Is there a setting I can look at or? I’ve scoured the documentation and other tickets and I can’t find a solution.

Can you look at the 3 events I talked about above and see if there is some setting or something that I am missing?

I really need this issue resolved and I would really appreciate your help in figuring out what is wrong.

Thank you.

Hi Ashan,

Thanks for taking a look – one of your team already went through and turned each plugin off and on again, he couldn’t find the issue which is why he reverted it to you. See note below

 

• I tested but still the same problem persists. I am going to assign this ticket to Ashan (CEO and Main Developer). Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  BY: Artem | Jan 25,2019 AT 4:31AM | Posted 3 weeks ago | #108581

My developer has also done the same thing last year switching all the plugin off then on again – the issue persists.

For clarification we have not added any more plugins since Artem tested in Jan

Further help in this matter would be appreciated.

Thanks

Helen

 

***FIXED*** 

Hey so I was just looking through our events to figure out these errors and finally worked it out.

One of our users had included a link to their homepage within their event listing description field and that is the link which was causing desktop reader errors from their site.

I have gone through and removed all links within any description fields to avoid this happening again however I do think this could be a bug of some sort where if I link is included in a description then it is trying to pull styles through from the link.

It is fixed for now anyway so thankyou again for looking into this for me!