Archives: Replies

Replies for tickets on suppota

Reply to: Cannot edit new events

Hey Basilis

I appreciate the need for time to assess the situation. Do you have any idea how much longer this will take?

We’re going on 12 days now.

Thanks
Ward

Reply to: Cannot edit new events

Hey Ward,
We have looked into it and we are working to find a solution.
I understand about the client, but it still requires time from us.

Reply to: Repeating event shows first date, not most recent upcoming

Hello,

Could you please update EventON and FullCal add-on? Before update please backup your data.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: Ticket emails not sending

Hey Leila,
We are working around the clock to get all the issues. There is a major update Ashan is working, so we appreciate the patience.

Reply to: Adding style=”names” to add_eventon_fc shortcode not changing style

Hello,

Could you please update EventON and FullCal add-on? Before update please backup your data.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!