Replies for tickets on suppota
HI Andreas,
I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Well…. sorry no.
exemple with the category “canicross”
There is only one event on february and when i select canicross on the map, the map zoom on this event but all others makers still appears on the map.
https://chti-sportif.fr/calendrier-canicross/
Hey Rem,
I just tested on your web site and I could see everything change on map.
Hi,
We will need top, administrator-level access for the backend. We will need to do several tests to determine what the issue is.
Thank You
Hi,
thank you for the quick responds.
Here the url: https://www.mtbcoach.de/Event/basis-mtb-workshop-trailready1/var/ri-2.l-L1/
what kind of access do you need for the backend? what rights? I’ll set you up a place, if necessary.
Thank you in advance
Hi,
We are up to date on our plugins. 1.7.7 event tickets – if you need to check you can see them on our dashboard. Pleas elet me know how you get on to sort this problem.
I think you are asking for access to our server
E: hjack1@sky.com
P: Waterside2!!
Thanks
Helen
Hey Artem
I have set a test environment to test it.
the problem comes from
The7 WPBakery Page Builder
and not from the Ultimate Addons for WPBakery Page Builder or the theme.
i have tried to debug it and specificity it comes from the tabs in the page.
though the console log is empty.
Moreover i see it happens only in devices under 400px –
For example -Iphone XS – in the max version (414px) the filters works o.k. and in the regular device (375px) it doesn’t work..
Please don’t activated it and deactivate the plugin or theme, if you need i will set you a test environment.
Thanks!
Orit
Hi Oliver,
Can you post the Order ID of the addon you want the refund for? I will alert Ashan and he will check this for you as soon as possible.
Also, for refund of main eventon plugin, please contact envato. Eventon is sold exclusively through envato market and we do not have control over their refund policy.
Thank You.
That’s very good Allyson;)
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
Hello.
Please share your website address and the url of the page so we can check the issue.
Also, please post the username/password for the backend, in case it is needed.
Thank You